Emmanuel Medina
Henderson,KY
Summary
Results-driven Operations Manager with 8 years of experience in optimizing processes, leading cross-functional teams, and implementing strategic initiatives to improve operational efficiency and drive business growth. Skilled in resource allocation, process improvement, and cost management, with a proven ability to exceed organizational goals. Adept at fostering collaboration and delivering results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Area Operations Manager
TJ Maxx Distribution Center
05.2022 - Current
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Implemented best practices for sustainability within area operations, resulting in significant reductions in unproductive time and improvement in turn time metrics.
- Spearheaded operational procedures and processes to reduce shrink.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
Operations Supervisor
TJ Maxx Distribution Center, Maxx Road, Evansville, IN, USA
05.2016 - 05.2022
- Supervised the day-to-day operations of a processing team of 120, directing activities such as ticketing and processing units, pallet replenishment and department flow.
- Enhanced operational performance by developing effective department development strategies, systems and procedures.
- Led continuous improvement initiatives aimed at reducing unproductive time, increasing efficiency, and enhancing overall productivity levels within the department.
Merchandise/Customer Service Manager
Marshalls
09.2014 - 05.2016
- Communicated the duties and expectations of all associates related to merchandising standards and customers service.
- Delivered excellent customer service by greeting and assisting each customer.
- Reorganized the sales floor to meet company standards with each seasonal expectations.
- Analyze all data reports regarding sales for each specific department to improve the low performing departments and to maintain high performing departments.
- Design and implemented customer satisfaction metrics. Assisted in the process of new hire interviews, orientations and training.
Human Resource Assistant
TJ Maxx
06.2013 - 09.2014
- Ensuring the department complies with all recruitment Policies, Laws and Regulations.
- Processed payroll information in a accurate and timely manner.
- Develop and assist in implementing orientation for new hires.
- Provided administrative support by maintaining employee records and performing data entry duties.
Claims Specialist
Net-Mark Construction Inc.
04.2011 - 03.2012
- Generated sales by doing cold market door to door and referrals.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complains and ensure customer satisfaction.
Assistant Manager
Walgreen's
09.2007 - 06.2010
- Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence).
- Ensured the store presentation was being followed by staff.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Science - Finance
Benedictine University
Lisle, IL2008
Skills
- Operations Strategy & Execution
- Process Improvement
- Budgeting & Cost Control
- Performance analysis
- Supply Chain & Logistics Management
- Leadership & Team Development
- Operational efficiency
- Excellent interpersonal skills
- Standard operating procedures
- Verbal and written communication
- Effective leader
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Area Operations Manager
TJ Maxx Distribution Center
05.2022 - Current
Operations Supervisor
TJ Maxx Distribution Center, Maxx Road, Evansville, IN, USA
05.2016 - 05.2022
Merchandise/Customer Service Manager
Marshalls
09.2014 - 05.2016
Human Resource Assistant
TJ Maxx
06.2013 - 09.2014
Claims Specialist
Net-Mark Construction Inc.
04.2011 - 03.2012
Assistant Manager
Walgreen's
09.2007 - 06.2010
Bachelor of Science - Finance
Benedictine University
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