Christy Webb Askew
Waverly,AL
Summary
Dynamic and results-oriented professional with extensive experience in customer service management and representation, notably at Acentra Health and Sam's Club/Walmart. Excelled in resolving high-stress situations and complaints, enhancing customer loyalty, and mentoring teams for peak performance. Skilled in active listening and data entry, achieving significant reductions in customer complaints through proactive strategies.
Experienced with phlebotomy procedures, including venipuncture and capillary puncture. Utilizes attention to detail and patient care skills to ensure accurate sample collection and patient comfort. Knowledge of laboratory protocols and safety standards, contributing to efficient and reliable clinical operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Acentra Health
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Manager
Sam's Club/ Walmart
03.2015 - 12.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Beauregard High School
Beauregard AL07-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order of draw
- Venipuncture technique
- Patient communication
- Needle disposal
- Capillary puncture
- Blood culture collection
- Specimen labeling procedures
- Health and safety
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- CPR/AED Certification
- First Aid Certification
Timeline
Customer Service Representative
Acentra Health
10.2019 - Current
Customer Service Manager
Sam's Club/ Walmart
03.2015 - 12.2020
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- CPR/AED Certification
- First Aid Certification
High School Diploma -
Beauregard High School
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