Krystal Smith
Davenport,FL
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Pediatric Care Coordinator
Acentra Health
10.2021 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Familiar with Federal and State Insurance programs/ Managed Medical Assistance programs eligibility
- · Assist in acting as a lesion between the clients and Technology teams
- Spearheaded and implemented new projects to expand scope of engagement.
Agile Business Analyst
Island Cravings Food Truck
02.2024 - 12.2024
- Collaborated with stakeholders to identify business needs and data sources.
- Developed data mining algorithms to identify and classify patterns in data.
- Generated ad-hoc reports to evaluate specific business requirements.
- Implemented business intelligence solutions to increase operational efficiency.
- Utilized data visualization techniques to present and explain complex data sets.
Pediatric Care Coordinator Scrum Master
Eqhealth Solutions
06.2019 - 10.2021
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Coordinated care plans for over 100 pediatric patients, streamlining communication between healthcare providers and families to achieve a higher adherence rate to treatment protocol.
- Contributed organizational efforts towards a Pilot program that developed into a long-term contract with stakeholders.
- Implemented scrum framework across five departments leading to an increase collaboration efficiency.
Medical Scribe Assistant
MedExpress Urgent Care
10.2016 - 06.2019
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Drug and Alcohol testing
- Trained new team members in Clerical and Clinical settings.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
02-2025
Associate of Arts - Health Services Administration
Keiser University
01-2015
Skills
- Medical terminology understanding
- Multitasking and organization
- Documentation proficiency
- Quality assurance
- Conflict resolution
- Verbal and written communication
- Data entry
- Cost-benefit analyst
- Lean principles
- Scrum framework
- Cross-functional teamwork
- Process mapping
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Technical Writing Certification - Online Learning Consortium.
- RBT - Registered Behavior Technician
Timeline
Agile Business Analyst
Island Cravings Food Truck
02.2024 - 12.2024
Pediatric Care Coordinator
Acentra Health
10.2021 - Current
Pediatric Care Coordinator Scrum Master
Eqhealth Solutions
06.2019 - 10.2021
Medical Scribe Assistant
MedExpress Urgent Care
10.2016 - 06.2019
Associate of Arts - Health Services Administration
Keiser University
Bachelor of Science - Business Administration
Southern New Hampshire University
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