Krystal Smith
Davenport,FL
Summary
Proactive Analyst with 1 year product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pediatric Care Coordinator
Acentra Health
10.2021 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Familiar with Federal and State Insurance programs/ Managed Medical Assistance programs eligibility
- · Assist in acting as a lesion between the clients and Technology teams
- Spearheaded and implemented new projects to expand scope of engagement.
Agile Business Analyst
Island Cravings Food Truck
02.2024 - 12.2024
- Collaborated with stakeholders to identify business needs and data sources.
- Developed data mining algorithms to identify and classify patterns in data.
- Generated ad-hoc reports to evaluate specific business requirements.
- Implemented business intelligence solutions to increase operational efficiency.
- Utilized data visualization techniques to present and explain complex data sets.
Pediatric Care Coordinator Scrum Master
Eqhealth Solutions
06.2019 - 10.2021
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Coordinated care plans for over 100 pediatric patients, streamlining communication between healthcare providers and families to achieve a higher adherence rate to treatment protocol.
- Contributed organizational efforts towards a Pilot program that developed into a long-term contract with stakeholders.
- Implemented scrum framework across five departments leading to an increase collaboration efficiency.
Medical Scribe Assistant
MedExpress Urgent Care
10.2016 - 06.2019
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Drug and Alcohol testing
- Trained new team members in Clerical and Clinical settings.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
02-2025
Associate of Arts - Health Services Administration
Keiser University
01-2015
Skills
- Medical terminology understanding
- Multitasking and organization
- Documentation proficiency
- Quality assurance
- Conflict resolution
- Verbal and written communication
- Data entry
- Cost-benefit analyst
- Lean principles
- Scrum framework
- Cross-functional teamwork
- Process mapping
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Technical Writing Certification - Online Learning Consortium.
- RBT - Registered Behavior Technician
Timeline
Agile Business Analyst
Island Cravings Food Truck
02.2024 - 12.2024
Pediatric Care Coordinator
Acentra Health
10.2021 - Current
Pediatric Care Coordinator Scrum Master
Eqhealth Solutions
06.2019 - 10.2021
Medical Scribe Assistant
MedExpress Urgent Care
10.2016 - 06.2019
Associate of Arts - Health Services Administration
Keiser University
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Technical Writing Certification - Online Learning Consortium.
- RBT - Registered Behavior Technician
Bachelor of Science - Business Administration
Southern New Hampshire University
Similar Profiles
Abdul YakubuAbdul Yakubu
Data Analytics/Reporting Engineer at Acentra HealthData Analytics/Reporting Engineer at Acentra Health
Candy JohnsonCandy Johnson
Grievance and Appeals Customer Service Representative-Remote at Acentra HealthGrievance and Appeals Customer Service Representative-Remote at Acentra Health
Danielle S.Danielle S.
Business Line Data & Finance Lead at Acentra HealthBusiness Line Data & Finance Lead at Acentra Health