Christy Wilson
CaroMont Health
Lawndale,NC
27
years of professional experience
Experienced Site Supervisor with a background in office and medical team leadership, known for operational management, issue resolution, and team training. Strengths include scheduling, attention to detail, client relations, and keeping daily operations running smoothly.
Work History
Site Supervisor
3 Years 10 Months- Supervised daily site operations, ensuring compliance with safety, quality, and workflow standards.
- Trained new team members on site policies and procedures.
- Built and maintained team work schedules to align staffing levels with shift coverage needs.
- Implemented cost-saving strategies without compromising on quality, maximizing profitability for company.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive positive and productive work environment.
- Worked with personnel and managers to meet strict timelines.
- Oversaw employee attendance records, handled payroll, and ordered new materials for sites.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
Office Manager
19 Years 4 Months- Managed daily office operations, ensuring smooth patient flow and prompt support for surgical scheduling.
- Coordinated patient appointments, procedure calendars, and surgeon availability with strong attention to detail.
- Processed insurance forms, referrals, and billing documents to support accurate revenue cycle workflows.
- Resolved patient inquiries and administrative issues while maintaining confidentiality and professionalism.
- Monitored supply inventory, vendor coordination, and office readiness to support efficient daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
Medical Team Leader
3 Years 10 Months- Directed daily team operations to maintain workflow consistency and service standards.
- Coordinated staff assignments and prioritized tasks to support timely completion.
- Facilitated communication between staff and management to align priorities.
- Trained new team members on routines, tools, and workplace expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Medical Transcription - Medical Transcription
Skills
Operational management
Issue resolution
Problem-solving
Attention to detail
Client relations
Teamwork and collaboration
Critical thinking
Timeline
Site Supervisor
CaroMont Health
06.2022 - 04.2026Read More
Office Manager
Singh Surgical Associates
02.2003 - 06.2022Read More
Medical Team Leader
CaroMont Health
04.1999 - 02.2003Read More
Cleveland Community College
Medical Transcription from Medical Transcription
Read More