CHRISTY WISE
Alpharetta,GA
Summary
Equipment Operation Specialist with extensive experience at Johnson Controls, overseeing $24M in annual sales. Skilled in conflict resolution and agile problem solving, optimizing processes to enhance customer satisfaction. Proficient in JDE and SAP, consistently delivering results in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Equipment Operation Specialist
Johnson Controls
Alpharetta
04.2023 - Current
- Contract creation for equipment sales for HVAC for over 150 jobs
- Analyze and report data for Agents and Customers
- Billing, scheduling, backlog point of contact for assigned jobs
- Global coordination between audit and manufacturing
- Tracking for over $1M in HVAC equipment backlog monthly
- Point of contact for North America Agents for the HVAC equipment business
- Assist with clearing any billing issues for collections and accounts receivables
- Manage over $24M in sales annually for contracts, billings, collections and more
Customer Service Advocate
Ontex
Alpharetta
04.2021 - 03.2023
- Execute Vendor-Managed Inventory by analyzing customer inventories and create orders on behalf of customers
- Resolve order issues/invoices by collaborating with logistics, plants, distribution centers, accounting, and sales to identify root cause then communicating and negotiating resolutions with customers, Sales Directors and other Senior Managers.
- Receive / Enter customer orders via EDI or Manually
- Ensure accuracy of customer order information vs. customer/item information in Ontex’s systems; resolve discrepancies internally or with customers
- Order to Cash – OTC: Process shipped orders to point of Invoice Release
Customer Service Representative
Avanos Medical
Alpharetta
06.2020 - 03.2021
- Provide first line support for high level customers
- Ensure order processing from order placement through invoicing
- Work with team members within other departments such as production planning, transportation, warehouse and manufacturing as well as sales and marketing
- Help with onboarding new customer service reps
- Support customer with product and technical questions
- Work to exceed individual KPI (Key Performance Indicator) goals
Customer Service Representative
The Cabot Corporation
Alpharetta
02.2006 - 06.2020
- Worked with multi-million-dollar accounts, processing orders in a timely fashion ensuring requested delivery date
- Verified order pricing on all purchase orders
- Ran open order report daily to make sure that all orders were shipped
- Work to exceed the customer’s expectation and build confidence in the company
Purchasing – Buyer
The Cabot Corporation
Alpharetta
02.2006 - 06.2020
- Supported end users by ensuring highest quality goods for the best price
- Confirmed purchase orders daily, ensuring on time delivery
- Utilized various methods and avenues to find alternative goods at better price
- Trouble-shot the entirety of my requestor’s issues quickly and efficiently
- Targeted cost-saving procurement, ensuring that departmental budget was properly adhered to
- Ran and reported out open order report to end users
Office Manager
Wellstone Development
Mableton
02.2004 - 02.2006
- Managed vendors labor and supplies
- Managed small staff of house cleaners and office personnel
- Compiled weekly draws against bank loans to pay vendors and development bills
Outside Sales
Injoy - John Maxwell
Duluth
05.2002 - 02.2004
- Sold simulcast to churches and community organizations.
- Planned all aspects of simulcast from books sales to set up of technology.
- Traveled to broadcast site to participate in execution of simulcast.
Inside Sales, Customer Service, Sales Support
VWR International
Suwanee
03.1996 - 05.2002
- Answered phone in call center taking orders and resolving problems.
- Ensured on time delivery for orders per customer requests
- Processed returns and credits.
- Worked as liaison between outside sales and customer.
Education
Bachelor of Science - Business Management
University of Phoenix
Atlanta, GA01.2010
Skills
- Organizational skills
- Active listening
- Conflict resolution
- Agile problem solving
- Technological proficiency
- Customer service expertise
- JDE and SAP
- Salesforce experience
- Team collaboration
Career Overview
Dynamic client support professional, well-versed with account management, sales support, customer service and procurement, primarily within large manufacturing environments.
Timeline
Equipment Operation Specialist
Johnson Controls
04.2023 - Current
Customer Service Advocate
Ontex
04.2021 - 03.2023
Customer Service Representative
Avanos Medical
06.2020 - 03.2021
Customer Service Representative
The Cabot Corporation
02.2006 - 06.2020
Purchasing – Buyer
The Cabot Corporation
02.2006 - 06.2020
Office Manager
Wellstone Development
02.2004 - 02.2006
Outside Sales
Injoy - John Maxwell
05.2002 - 02.2004
Inside Sales, Customer Service, Sales Support
VWR International
03.1996 - 05.2002
Bachelor of Science - Business Management
University of Phoenix
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