Colette Pollick
Gilbert,AZ
Summary
With over 25 years of diverse customer service experience in training, coaching, and quality control, I have honed my skills in effectively assisting clients with documentation and utilizing motivational techniques to help them achieve their goals. Recognized for responsibility and reliability, I am dedicated to improving the work environment and fostering success among employees. As a person of integrity and character, I thrive as a team player, constantly self-motivated, and committed to delivering exceptional results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operation Specialist II
Edward Jones
04.2008 - 01.2017
- Team Player
- Worked on Projects
- SME w/outside Carriers
- SME w/electronic learning material for associates
- SME for Jones Link
- Worked with other teams to help them with their process's and procedures.
- Trained & Coached
- Quality Control
- Recommend Changes & Improvements on procedures and systems
- SME for United Way
- Documentation
- Service Center/Orcal/Word/Excel
Parts Coordinator
Daifuku
10.2005 - 03.2008
- Customer Service
- Worked w/spreadsheets
- Documentation
- Ordered Parts
- Received/Shipped
- Worked with Japan
- Worked with Intel
Document Control
ARIBA
04.2005 - 09.2005
- Customer Service
- AutoCAD
- Documentation
- Recommend Changes & improvements for systems
Engineer Technician
Ballard Medical
11.1995 - 03.2005
- AutoCAD
- Bill of Materials
- Quality Control
- Audit and Process Claims
- Processing claim batches
- Fund Transactions
- Access and Modify Accounts/Research updated information
- Contact customers to respond to inquiries
- Recommend changes and improvements per accounts
Education
Training classes and online courses - Job Realted Skills And Knowledge
Edward Jones
Tempe, AZ01.2017
Medical Records -
Arizona Institute of Business and Technology
Mesa01.1993
General
Mesa Community College
Mesa, AZ01.1992
High School -
Mesa High
Mesa, AZ01.1991
Skills
- Customer Service
- Computer Skills
- Organizational Skills
- Team player
- Motivator
- People Person
- Self-Starter
- Multi-Tasking
- Oral Communication
- Written Communication
- Inventory Control
- Scheduling
- Creative Problem Solver
- Intra-Personal Skills
- Inter-Personal Skills
- Quality Control
- Content Analyzing
- Coach
- Trainer
- Dedicated
Accomplishments
Edward Jones
Coached and Trained new Associates
Taught classroom settings
Created website pages with other teams to help make other individuals successful.
Became a Limited Partner
Certification
Edward Jones
Received certificates for client services and for work ethics. I received a medallion for client service excellents.
Timeline
Operation Specialist II
Edward Jones
04.2008 - 01.2017
Parts Coordinator
Daifuku
10.2005 - 03.2008
Document Control
ARIBA
04.2005 - 09.2005
Engineer Technician
Ballard Medical
11.1995 - 03.2005
Training classes and online courses - Job Realted Skills And Knowledge
Edward Jones
Medical Records -
Arizona Institute of Business and Technology
General
Mesa Community College
High School -
Mesa High
Similar Profiles
Kenneth DiamondKenneth Diamond
Financial Advisor at Edward JonesFinancial Advisor at Edward Jones
Reed BowlingReed Bowling
Branch Office Administrator at Edward JonesBranch Office Administrator at Edward Jones
NICOLE K. GALLIMORENICOLE K. GALLIMORE
Practice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist at Edward JonesPractice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist at Edward Jones
Jessica MendietaJessica Mendieta
Operations Generalist at EDWARD JONESOperations Generalist at EDWARD JONES
Michael GroverMichael Grover
Political Canvasser at AZ GrassrootsPolitical Canvasser at AZ Grassroots