ANGELA ARCY
Vancouver
Overview
3
3
years of professional experience
Work History
Operation Specialist II
Engie Impact
03.2023 - Current
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Conducted training sessions for new team members in the Philippines on Possible Interruptions procedures, focusing on PI research, accurate note-taking, and vendor questioning.
- Surpassed production metrics across all processes while maintaining over 90% accuracy.
- Developed effective vendor relationships through strong communication, aiding in improved work production and efficiency.
- Executed special projects, including 7-Eleven and Bankruptcy, to enhance operational efficiency and reduce burdens.
Billing Specialist
Engie Impact
10.2021 - 03.2023
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Education
Associate of Applied Science - Medical Assistant
Clark College
Vancouver, WA10.2006
Diploma - Accounting
Sawyer's Business College
Sacramento, CA06.1984
Radioman Third Class
United States Navy
01.1993
Skills
- Data Entry
- Customer Service
- Detail Oriented
- Coordinating and Organizing
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Operation Specialist II
Engie Impact
03.2023 - Current
Billing Specialist
Engie Impact
10.2021 - 03.2023
Associate of Applied Science - Medical Assistant
Clark College
Diploma - Accounting
Sawyer's Business College
Radioman Third Class
United States Navy