Christy Woods
Chippewa Falls,WI
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
28
28
years of professional experience
1
1
Certification
Work History
District Manager
OneMain Financial
Eau Claire, WI
05.2017 - Current
- Driven sales leader with consistent performance among the top in the region
- Ranked #3 of 8 districts in the region and ranked #13 out of 37 districts in the central area for 2023
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular branch visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and sales training for team members
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all branches met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each branch in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through branch level employees.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Collaborated with other departments such as human resources, compliance, and insurance to achieve goals set by upper management.
Branch Manager
OneMain Financial
Janesville, WI
01.2001 - 05.2017
- Successfully managed five different branches across Wisconsin and Illinois, accepting personnel and performance challenges with each branch
- Improved performance and profitability in each branch and promoted several employees to mangers over the years
- Three-time Main Event winner as a manager, most recently in 2015.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
Training Supervisor
Hanover Direct, Inc.
LaCrosse, WI
01.1996 - 01.2000
- Responsible for facilitating training programs for new and existing employees
- Delivered presentations on topics such as communication skills, time management, and conflict resolution.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
Education
B.S. - Human Resource Management
Upper Iowa University
Fayette, IA03.2008
Skills
- Empowering coach
- Analytical and numbers driven
- Strong compliance and policy knowledge
- Motivating leader
- Change navigator
- Compliance Monitoring
- Solution Selling
- Sales Team Training
- Excellent Communication Skills
- Sales Presentations
- Analytical Problem Solver
- Documentation Review
- Loan Underwriting
- Loan Servicing
- Collections Management
- Credit Analysis
- Customer Relations
- Attention to Detail
Activities
- Volunteers time with local swim team, previously served as a board member at large prior to relocating to Chippewa Falls.
- Former Treasurer of Hallie Elite Softball organization.
Certification
- Licensed in WI for Credit, Life, Health & Disability Insurance.
Timeline
District Manager
OneMain Financial
05.2017 - Current
Branch Manager
OneMain Financial
01.2001 - 05.2017
Training Supervisor
Hanover Direct, Inc.
01.1996 - 01.2000
B.S. - Human Resource Management
Upper Iowa University