CHRISTY A GONZALES

Managing and maintaining patient records:

This includes organizing, storing, retrieving, and protecting patient health information.

• Ensuring accuracy and compliance:They verify the accuracy of medical records, ensure compliance with regulations, and maintain the confidentiality of patient data.
• Processing patient-related information:This may involve coding diagnoses and procedures for insurance billing, analyzing patient data for research, or managing information for public health purposes.
• Working with electronic health records (EHRs):They may assist in implementing and maintaining EHR systems, training staff on their use, or developing workflows for data entry and retrieval.
• Maintaining and securing information:They ensure the integrity and confidentiality of patient data by implementing security measures and adhering to relevant laws and regulations.
• Collaborating with other healthcare professionals:They work with doctors, nurses, and other healthcare staff to ensure the smooth flow of information and facilitate patient care.

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Creates and verifies full patient registration upon patient arrival. Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient’s arrival, needs or requests.
• Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
• Performs all other duties as assigned.

Greeting and receiving patients to clinic. Asking for proper identification and verifying eligibility for services. Verifying appointment and entering patient data onto Composite HealthCare System (CHCS). Ensuring military orders and letters of authorization have appropriate dates and signatures authorizing treatment. Using CHCS and AHLTA to perform appointment scheduling ,appointment cancellation, scheduling follow-up and end of day processing, printing out scheduled appointment for the next day. Scanning medical documents into the EMR and filing into the appropriate file under the different categories. Pulled patient charts for upcoming appointments. Scanned incoming documentation. Obtained information by contacting appropriate personnel or patients. Kept department clean, organized and professional.

Greeting patients as they arrive and manages 20 minute wait time. Assists patients with intake processes including copying required documents. Collect co-payments, co-insurance and deductibles and issues receipts. Processes walk-in patients and visitors. Answers phones and schedules appointments. Manages medical records (maintains, files/ scans prepares for schedule. Ensures all correspondence is scanned and or filed in a timely manner. Documented and managed patient information in computer system. Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs.

Assist with PCM any duties including working on Agenda for upcoming IDG meetings. Input patient information into Kindred Link regarding assigned staff and physician. Upload documents into the EMR including DNR, Change of Physician Orders, Lab Results, X-ray Results. Keep track of patient census that are on the assigned area. Assign nursing staff with information regarding patient address and phone numbers. Keep in contact with patient family members regarding the HHA schedule as to when the patient will be seen and what supplies patient may need. Also keep track of recertification dates of each patient. When a patient is up for a recertification make sure patients information is on agenda so that the nursing staff and physician are aware so that they can determine if patient still qualifies for hospice services through their insurance coverage.

• Assist nurses and doctors when needed along with hospital personnel.
• Duties include answering phones filing and admitting patients.
• Respond to intercom request when patients have a request.
• Assist patients with registration process on the telephone and in person collect identification and insurance information.
• Input information into system and verify insurance through the system.
• Establish patient record by preparing folder assigning patient number completing patient identification information.
• Labeling all documents in chart and have ready for nurses and doctors.
• Input lab orders,ultrasound/X-ray orders, diet orders and any other request by staff into the system.
• Document patient care services by copying nursing and physician notes to patient and department records. Scanning patient information in the EMR.
• Monitored unit supply levels and notified management of ordering needs.

• Assist doctors and nurses when ordering medical supplies for the different units.
• Order supplies through the supply scan system and stock all supply rooms when the products come in for each unit.
• Answer and incoming calls for the department and assist staff member regarding supplies.
• Fax and scan doctors orders when doctor is requesting a special item from a orthopedic office when the hospital don't carry the special item.
• Clean and sterilize hospital equipment and distribute equipment when needed.
• Inventory supplies every 6 months and also inventory supply rooms daily and keeping track of par levels and adjusting when needed.
• Print out labels of names of supplies and bar codes when adding items to the supply rooms.
• Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
• Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
• Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
• Inventoried supplies, picked necessary materials and delivered accurate items to supply storage rooms and work locations.
• Sort incoming mail for the whole hospital and distribute mail to the different department mailboxes. Drop-off out going mail for post office pick-up.