Summary
Overview
Work History
Education
Skills
Abilities
Languages
Timeline
Generic

Christy Lee

Cleveland,OH

Summary

  • Essential Functions, Qualifications, Knowledge, Skills, and Abilities for Employment: An employee in this role must demonstrate the following competencies upon application. Knowledge:
  • Principles and practices of effective customer service and professional telephone etiquette.
  • Office administrative practices and procedures, including file and document management.
  • Correct English usage, including spelling, grammar, and punctuation.
  • City organization and basic knowledge of ordinances, rules, policies, procedures, and operating practices relevant to telephone reception.
  • Advanced use of word processing, graphics, Spreadsheet, database, and other software to create and manage documents and data. Spreadsheet, database, and other software to create documents and materials requiring the interpretation and manipulation of data.
  • City administrative policies and procedures applicable to
  • City administrative policies and procedures related to assigned responsibilities, including requisitioning, purchasing, and public records maintenance.

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Diligent Administrative Assistant with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.

Driven and resourceful administrative professional with 9+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in private and governmental industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Dedicated Administrative Support with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Overview

22
22
years of professional experience

Work History

Secretary to the Department Head of Planning and Development

City of Cleveland Heights – Cleveland Heights, Ohio
Cleveland Heights, Ohio
01.2018 - Current
  • Receive and screen all visitors and telephone calls to the City Planning Department Director, Zoning Director and Economic Development, providing information and handling issues that may require sensitivity and sound independent judgment.
  • Respond to information requests and refer certain complaints from officials, customers, and the public should be informed of the appropriate staff member to handle the issue.
  • Review and distribute incoming mail.
  • Perform data entry and maintain databases for office programs and surveys.
  • Review and compile data for city programs.
  • Recording secretary
  • Serve as recording secretary for the Planning Commission and Board of Zoning Appeals. Input data, maintain logs, and generate regular program reports and generate regular program reports
  • Compose and type memoranda, correspondence, reports, presentations, forms, and other documents, often of a highly sensitive and confidential nature, using word processing software. reports, presentations, forms, and other documents, often of a highly sensitive and confidential nature
  • Proofread and check typed and other materials for accuracy, completeness, and compliance with City standards, policies, and procedures.
  • Verify materials, reports, and documents for signature are accurate and complete.
  • Assist as assigned in maintaining calendars for the Planning Commission and the Architectural Board of Review.
  • Schedule and confirm meetings and appointments.
  • Screen requests for appointments.
  • Make and confirm travel arrangements as assigned.
  • Decide locations for meetings and conferences.
  • Perform related tasks as required.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Supported project management activities, contributing to the timely completion of key initiatives.
  • Developed and maintained a comprehensive database for tracking project deadlines, improving team productivity.

Receptionist~ Admissions Assistant

Willow Park Nursing & Rehabilitation Center – Cleveland, Ohio, United States
Cleveland, Ohio, United States
09.2015 - 11.2017
  • Answer incoming telephone calls, and direct the party to the appropriate person and page personnel using the intercom system.
  • Take complete and accurate messages for all missed telephone calls.
  • Greet visitors and guests, directing them to the appropriate person.
  • Provide support to the business office as requested by the Business Office Manager.
  • Assist with admissions by preparing admissions packages.
  • Assist with facility tours.
  • Complete and update the Bed Board to show available rooms.
  • Help with planning and supporting community events both on and off-site.
  • Assisting with the business office. Responsible for resident PNA accounts and managing the
  • Assist with business office operations. Manage resident PNA accounts and maintain financial records for all on-site departments. Cleveland, OH
  • Manage a comprehensive calendar, and anticipate needed materials in order to facilitate proper workflow. End-of-ender invite
  • Creating a comprehensive checklist to verify all needed documents are present.
  • Assist in improving the DRA approval process, schedule all Direct Report meetings, and coordinate the gathering and distribution of meeting materials.
  • Coordinate travel arrangements and manage biweekly Time Online and Concur Expense Delegation.
  • Time Online and Concur Expense Delegation.

Administrative Assistant

Ryan-Interns – Cleveland, OH
Cleveland, OH
04.2015 - 08.2015
  • Contracted to employ my experience and professionalism to support a team of professionals in their daily responsibilities.
  • Responsibilities.
  • Prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software.
  • Processing, spreadsheets, database, or presentation software.
  • Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.

Office Assistant

Kirby Estate Apartments – Cleveland, OH
Cleveland, OH
05.2012 - 08.2012
  • Direct collection of monthly assessments, rental fees, and deposits.
  • Meeting with prospective tenants to show properties, explain the terms of occupancy, and provide
  • Information about local areas.
  • Act as liaisons between on-site managers or tenants and owners.
  • Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects.
  • Construction projects.
  • Greeting visitors or callers and handling their inquiries or directing them to the appropriate persons according to their needs.
  • Coordinate and direct office services, such as records, departmental finances, and budget preparation, personnel issues, and housekeeping, to aid the property manager.

Executive Assistant

Novus Credit – Cleveland, OH
Cleveland, OH
07.2010 - 02.2012
  • Maximized revenues through efficient staffing, labor cost controls, and promotions.
  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
  • Process payroll information.
  • Answer phone calls, direct calls to appropriate parties, or take messages.
  • Attend meetings to record minutes.
  • Compile, transcribe, and distribute meeting minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Make travel arrangements for executives.
  • Maintain an exhaustive calendar for executives.

Bill and Account Collector

Bank of America – Beachwood, Ohio
Beachwood, Ohio
08.2007 - 09.2009
  • A member of the Card Services special task force for collections, targeting consumers with a minimum of five and up to thirty-day delinquent accounts.
  • Educated cardholders on rates, fees, and special programs available to them through their cards, exceeding the standard goal of 1 million by independently collecting over 2.7 million dollars.
  • Assisting in the new hire education as a peer mentor, as well as assisting other managers in reaching their team goals.
  • Due to exceptional performance in card services, I was promoted to Existing Customer Credit where I received my leading authority and became a Senior Credit Analyst.
  • Explained portfolio and offered systematic services that would help the cardholder to either increase their growing power through CDs, retirement accounts, and stock options with the bank.
  • Answer customers’ questions regarding problems with their accounts.

Fraud Analyst

MBNA America Bank – Beachwood, OH
Beachwood, OH
02.2004 - 04.2006
  • Responsible for making sound decisions on incoming applications for existing and new customers.
  • Once the identity was established, products were introduced through up-sell.
  • Document all investigative activities.
  • Gather financial documents related to investigations.
  • Conduct in-depth investigations of suspicious financial activity, such as suspected money laundering and criminal tools and techniques.
  • Recommend action in all fraud cases.

Education

High School Diploma -

Cleveland School of the Arts
Cleveland
05-1999

Diploma - Medical Assisting

Remington College
Cleveland, Ohio
05-2003

Bachelor of Arts - History

Cleveland State University
Cleveland, Ohio
12-2021

Liberal Arts Associate's Degree -

Cuyahoga Community College
Cleveland, Ohio
12-2027

Skills

  • Handle stress efficiently while upholding performance
  • Organize, set priorities, and exercise sound independent judgment
  • Operate computers and standard office equipment, including word processing, spreadsheet, and database software
  • Communicate clearly and effectively, both orally and in writing
  • Organization
  • Office administration
  • Verbal and written communication
  • Customer service
  • Appointment scheduling
  • Document preparation
  • Calendar management
  • Schedule management
  • Supply restocking
  • Report writing
  • Supply ordering
  • Appointment coordination
  • Proofreading expertise
  • Minute taking
  • Meeting coordination

Abilities

  • Interpret, apply, and explain regulations, policies, and procedures to reach sound decisions.
  • Type accurately at a speed required for the position.
  • Maintain strict confidentiality of privileged information.
  • Demonstrate a high degree of tact, diplomacy, and discretion when handling sensitive and confidential situations with internal and external parties.
  • Establish and maintain effective working relationships with the City Manager, elected and appointed officials, committee members, department directors and managers, staff, residents, and civic and community representatives, media, and the public.
  • Manager, and other elected and appointed officials, committee members, department directors, and managers, staff, residents, representatives of civic and community groups, the media, the public, and others encountered in the course of work.

Languages

English
Full Professional

Timeline

Secretary to the Department Head of Planning and Development

City of Cleveland Heights – Cleveland Heights, Ohio
01.2018 - Current

Receptionist~ Admissions Assistant

Willow Park Nursing & Rehabilitation Center – Cleveland, Ohio, United States
09.2015 - 11.2017

Administrative Assistant

Ryan-Interns – Cleveland, OH
04.2015 - 08.2015

Office Assistant

Kirby Estate Apartments – Cleveland, OH
05.2012 - 08.2012

Executive Assistant

Novus Credit – Cleveland, OH
07.2010 - 02.2012

Bill and Account Collector

Bank of America – Beachwood, Ohio
08.2007 - 09.2009

Fraud Analyst

MBNA America Bank – Beachwood, OH
02.2004 - 04.2006

Diploma - Medical Assisting

Remington College

Bachelor of Arts - History

Cleveland State University

High School Diploma -

Cleveland School of the Arts

Liberal Arts Associate's Degree -

Cuyahoga Community College
Christy Lee