Christy "Michelle" McDonald Krcha
Temple,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Special Education Instructional Aide position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
13
13
years of professional experience
Work History
Mental Health Technician
Meridell Achievement Center
Liberty Hill, TX
04.2018 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Third Party Vendor Supervisor
Ryan Sanders Sports Services-RS3
Del Valle, TX
10.2015 - 10.2019
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Sales Lead
Bath & Body Works Inc.
New Philidelphia, OH
09.2012 - 05.2014
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Community Liaison
Gentiva Hospice
Temple, TX
06.2009 - 06.2012
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Educated community members regarding resources and Benefit of Hospice.
- Developed presentations and media to promote community resources and Hospice program at seminars and other local events.
Education
No Degree - Biology-Pre Medicine
Saint Edward's University
Austin, TXSkills
- Mental Health Care
- Medical Terminology Knowledge
- Charting and Clinical Documentation
- Interpersonal Skill Development
- Team Meetings
- CPR / First Aide Certified
- SAMA Certified
- Behavior Observation
- Needs Assessment
Timeline
Mental Health Technician
Meridell Achievement Center
04.2018 - Current
Third Party Vendor Supervisor
Ryan Sanders Sports Services-RS3
10.2015 - 10.2019
Sales Lead
Bath & Body Works Inc.
09.2012 - 05.2014
Community Liaison
Gentiva Hospice
06.2009 - 06.2012
No Degree - Biology-Pre Medicine
Saint Edward's University
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