Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking and focuses on continuous operational improvements.
Overview
3
3
years of professional experience
Work History
Recreation Specialist
City Of Aurora
09.2023 - Current
Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
Supervised aquatic staff and administered performance evaluations to communicate expectations .
Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
Facilitated hiring, training and evaluation of staff.
Assigned schedules and specific tasks to workers for optimal coverage.
Guest Services Representative
The Denver Athletic Club
09.2023 - Current
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Facilities Supervisor
Highlands Ranch Community Association- Southridge
01.2023 - Current
Evaluated facility operations and personnel for safety and health regulations compliance.
Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
Coordinated staff volunteers to supervise events and facilitate scheduled activities.
Scheduled events in recreation facilities and monitored facility conditions.
Developed positive and productive relationships with kids, parents and staff.
Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Prepared project budgets, forecasting and inventory and material pricing points.
Administered purchase order processes and placed orders as requested.
Assistant Aquatic Coordinator
Highlands Ranch Community Association
12.2022 - Current
Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
Facilitated hiring, training and evaluation of staff.
Supervised aquatic staff and administered performance evaluations to communicate expectations .
Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
Lifeguard 2
Highlands Ranch Community Assn
09.2022 - 12.2022
Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Monitored safety of guests in and around swimming pool.
Attentively monitored swimmers to identify distress.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Demonstrated rescue techniques and provided first aid in emergency situations.
Recorded daily activity logs and incident reports for tracking purposes.
Provided friendly customer service to guests and addressed concerns.
Health Unit Coordinator
Health First Viera Hospital
03.2022 - 08.2022
Assisted with processing patient admissions, transfers and discharges.
Assembled and maintained patient medical records and other documents related to patient care.
Responded to patient call lights to expedite appropriate follow-through.
Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
Wellness Coordinator
The Joint Chiropractic
02.2021 - 01.2022
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
EMT-B - EMT
Eastern Florida State College
Cocoa, FL
08.2022
Associate of Science - Biology
Eastern Florida State College
Cocoa, FL
05.2018
Skills
BLS / CPR / Lifeguard Certified
EMT Certification
Organization and Time Management
Safety Policies and Procedures
Inventory Accuracy
Motivational Leadership
Staff Supervision
Schedule Oversight
Project Scheduling
Budget Support
Administering Payroll
Administrative Procedures
Timeline
Recreation Specialist
City Of Aurora
09.2023 - Current
Guest Services Representative
The Denver Athletic Club
09.2023 - Current
Assistant Facilities Supervisor
Highlands Ranch Community Association- Southridge
01.2023 - Current
Assistant Aquatic Coordinator
Highlands Ranch Community Association
12.2022 - Current
Lifeguard 2
Highlands Ranch Community Assn
09.2022 - 12.2022
Health Unit Coordinator
Health First Viera Hospital
03.2022 - 08.2022
Wellness Coordinator
The Joint Chiropractic
02.2021 - 01.2022
EMT-B - EMT
Eastern Florida State College
Associate of Science - Biology
Eastern Florida State College
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