Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chrysl Manuel Spraggins

Honolulu,HI

Summary

Accomplished professional with expertise in health and safety compliance and a strong focus on customer service. At CVS Caremark, led a team of pharmacy technicians, enhancing workflow efficiency by 20%. Proven ability to collaborate effectively, ensuring optimal results in high-pressure environments. Skilled in inventory management and maintaining meticulous records.

Overview

33
33
years of professional experience

Work History

Housekeeper

Macy’s
Honolulu, HI
03.2024 - Current
  • Learned and practiced safety protocols for cleaning procedures.
  • Assisted in maintaining cleanliness of guest rooms and common areas.
  • Utilized cleaning tools and equipment effectively to ensure thorough sanitation.
  • Collaborated with team members to meet daily housekeeping goals.
  • Contributed to positive guest experiences through attentive service and cleanliness standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Lead Pharmacy Technician

CVS Caremark
Holiday, FL
07.2004 - 10.2020
  • Managed medication inventory, ensuring accurate stock levels and timely replenishment.
  • Assisted pharmacists in preparing and dispensing medications following safety protocols.
  • Trained new pharmacy technicians on operational procedures and best practices.
  • Maintained patient records, ensuring compliance with regulatory standards and confidentiality.
  • Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
  • Supervised daily operations, ensuring adherence to quality control measures and safety guidelines.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Enlisted Soldier

US Army
Honolulu, HI
03.1993 - 04.2001

Learned how to order medical supplies on line.

Learned how to use weapons, take apart a rifle and put it back together.

Learned how to keep bed and belongings in great shape for inspections.

Learned how to follow orders without hesitation.

Learned how to work as a team to complete a task.

Learned how to navigate by using compass and a map.

Education

High School Diploma -

Wallace Rider Farrington High School
Honolulu, HI
06.1993

Skills

Teamwork

Housekeeping

Customer service

Bathroom cleaning

Mopping and sweeping

Cleaning bathrooms

Health and safety compliance

Dusting furniture

Customer service-focused

Excellent oral and written communication

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Ilocano
Native or Bilingual

Timeline

Housekeeper

Macy’s
03.2024 - Current

Lead Pharmacy Technician

CVS Caremark
07.2004 - 10.2020

Enlisted Soldier

US Army
03.1993 - 04.2001

High School Diploma -

Wallace Rider Farrington High School
Chrysl Manuel Spraggins