Chrysta Martinsen
Colville,WA
Summary
Detail-oriented Executive Assistant with a proven track record in office management, client relations, and document preparation. Adept at safeguarding confidential information and streamlining operations.
Overview
29
29
years of professional experience
Work History
Executive Assistant/Real Estate Broker
Keller Williams Colville- Sherri Dotts Team
03.2018 - Current
- Safeguarded sensitive information by maintaining strict confidentiality protocols.
- Managed communications between clients and team, enhancing client relations and response times.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Coordinated property showings and open houses, enhancing client engagement.
Front Desk Office Manager
RE/MAX Select Associates
08.2012 - 10.2017
- Managed daily front office operations, ensuring smooth workflow and exceptional customer service.
- Oversaw inventory management, ensuring adequate supplies for front office functions.
- Managed high-volume phone call operations, ensuring inquiries were redirected to appropriate departments efficiently.
- Developed and implemented operational procedures to improve overall office performance.
- Optimized front office operations to enhance guest satisfaction and promptly resolve customer concerns.
Optical Technician
Curtis Burghart ODPS
04.1997 - 08.2012
- Managed front desk operations, ensuring exceptional customer service and efficient appointment scheduling.
- Managed high-volume call handling operations, ensuring adherence to superior customer service standards.
- Calibrated and adjusted optical equipment to ensure precise measurements and optimal performance.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Operated and maintained optical testing equipment to ensure accurate measurements.
Education
High School Diploma -
Willapa Valley High School
Associate of Arts -
Centalia Community College
Skills
- Executive support
- Office management
- Meticulous attention to detail
- Information confidentiality
- Professional and mature
- Database management
- Document preparation
- Proofreading
- Team coordination
- File maintenance
Timeline
Executive Assistant/Real Estate Broker
Keller Williams Colville- Sherri Dotts Team
03.2018 - Current
Front Desk Office Manager
RE/MAX Select Associates
08.2012 - 10.2017
Optical Technician
Curtis Burghart ODPS
04.1997 - 08.2012
High School Diploma -
Willapa Valley High School
Associate of Arts -
Centalia Community College