Chrystal Bee
Dallas,TX
Summary
Experienced and results-driven professional with a proven track record of success in spearheading diverse global projects and delivering exceptional customer service within the industry. Skilled in leadership, project management, and data analysis, with a demonstrated ability to drive project initiatives from conception to successful completion. Ambitious student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Program Technician
Farm Service Agency (USDA)
Marlin, TX
06.2020 - 05.2021
- Acts as the main point of contact for comprehensive customer support regarding regulations and prerequisites associated with Farm Service Agency managed loan programs
- Reviewed and analyzed loan/grant-servicing documents, forms, and materials to ensure they met established procedures and requirements.
- Prepares and reviews closing related documents to ensure adequacy, completeness, accuracy of information, and to ensure conditions are met in advance of closing
- Take claim information from Insured, submit to appropriate company on required forms, and task for follow up and send claim card to Insured
- Performs routine clerical functions such as phone coverage, mail, monitoring supplies, and timekeeping duties
- Apply underwriting judgment in order to review, evaluate and price insurance policies along with adhering to company policy, state, and federal regulations
- Organized and maintained records and files in digital library and physical filing system.
- Participated in meetings with internal teams or external partners related to the development of new initiatives or solutions.
Production Supervisor
Smithfield
Warsaw, NC
06.2019 - 05.2020
- Managed job responsibilities of hourly technicians by overseeing their hiring, training and evaluation process, coordinating shift schedules, controlling budget allocations and ensuring compliance with product verification standards as well as meeting customer expectations regarding corporate food safety policies and FSIS.
- Maintained relations with quality assurance supervisor to enforce corrective actions ensuring quality standards federal regulations have put in place
- Executed basic veterinary procedures including treating animals with a range of pharmaceutical products through injection or oral application.
- Executed multiple duties associated with piglet processing, including medication administration, castration, tail docking, and ear notching. Ensured accurate recording of production information and timely updating of department records.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
Customer Service Representative
Conduent
San Antonio, TX
02.2019 - 11.2019
- Utilizing effective information gathering techniques to track and troubleshoot client/customer inquiries and issues for timely resolution and exemplary customer satisfaction.
- Apply effective techniques for collecting information to track and troubleshoot client/customer inquiries, ensuring timely resolution and superior customer satisfaction.
- Conduct thorough research and execute prompt resolution of loan level inquiries, leveraging inbound and outbound call activities to address client concerns effectively.
- Adhere rigorously to standard policies and procedures in resolving customer problems, consistently delivering timely responses to uphold service excellence.
- Proactively identify recurring problem areas, escalating issues to higher management for swift resolution and process improvement initiatives.
- Cultivate and sustain positive internal relationships, fostering a collaborative environment that facilitates achievement of company objectives.
- Provide specialized expertise and proficient claim support within the department, overseeing the processing of incoming and outgoing mail to streamline operations.
- Apply comprehensive knowledge and experience in medical billing to assess claim validity, leveraging available resources to make informed decisions regarding claim approval or denial.
Corporate Trainee
Sanderson Farms
Palestine, TX
03.2017 - 04.2018
- Collaborated with multiple business departments such as plant processing, production, and prepared foods to uphold the company's quality standards.
- Managed and oversaw employee activities across diverse areas of the company, guaranteeing compliance with rules and procedures.
- Presented information to different areas of management to improve plant efficiency, the variances from standards of equipment, personnel, incoming materials, and finished products as it relates to quality control.
Education
Bachelor of Science - Agricultural and Human Sciences/ Animal Science
Prairie View A&M University
Prairie View, TX12-2016
Masters Business Administration -
Prairie View A&M University
Prairie View, TXSkills
- Global Environment Understanding
- Data Analysis
- Computer Proficiency
- Adobe Workfront
- Adaptability
- Change Management
- Critical Thinking
- Task Management
- Healthcare Regulations Knowledge
- Case Handling
- Staff Training
- Customer Support
- Complaint Handling
- Records Management
- Professionalism
Affiliations
- Big Brother Big Sister (2011-2016)
- Deans List (Fall/Spring 2011-2016)
Timeline
Program Technician
Farm Service Agency (USDA)
06.2020 - 05.2021
Production Supervisor
Smithfield
06.2019 - 05.2020
Customer Service Representative
Conduent
02.2019 - 11.2019
Corporate Trainee
Sanderson Farms
03.2017 - 04.2018
Bachelor of Science - Agricultural and Human Sciences/ Animal Science
Prairie View A&M University
Masters Business Administration -
Prairie View A&M University
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