Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrystal Morgan

Jackson,WY

Summary

Results-driven professional with extensive experience in wastewater management and hotel operations. Demonstrated success in improving response times, optimizing processes, and fostering teamwork. Committed to leveraging expertise to enhance operational performance and regulatory compliance.

Throughout my career, I have developed strong leadership and organizational skills, essential for managing the front office operations effectively. My pragmatic approach ensures that I maintain high standards of service while fostering a positive environment for both guests and staff. I excel at building relationships, which is vital in maintaining guest satisfaction and encouraging repeat business.

Overview

9
9
years of professional experience

Work History

Wastewater Collections Specalist

Town Of Jackson
Jackson, WY
12.2022 - 05.2026
  • Conducted routine sampling and analysis of water quality for regulatory reporting and process optimization.
  • Led initiatives to streamline workflows, resulting in improved response times to system alarms and alerts.
  • Managed inventory of supplies and chemicals needed for wastewater treatment processes, ensuring timely replenishment as needed.
  • Participated in ongoing training opportunities to stay current on industry best practices and advancements in wastewater technology.
  • Improved wastewater treatment efficiency by conducting regular inspections and maintenance of equipment.

General Manager

Howard Johnson by Wyndham Gillette
Gillette, WY
06.2017 - 12.2022
  • Oversaw daily hotel operations, ensuring high guest satisfaction and service quality.
  • Managed budgeting and financial reporting processes to optimize profitability.
  • Coordinated staff training programs, enhancing team performance and service delivery.
  • Implemented operational improvements that streamlined workflows and increased efficiency.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Responsible for Accounts payable, Accounts Receivable, Payroll.
  • Led regular staff meetings to communicate goals, expectations, and performance feedback.

Education

High School Diploma -

Lander Valley High School
Lander, WY
06-1998

No Degree -

Wastewater Collection Specialist License Level 1 / Level 2

Associate of Science - Business Administration And Management

Torrington Communtiy College
Torrington, WY
05-2028

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Proficiency in [software]
  • Goal-oriented mindset
  • Decision-making
  • Attention to detail
  • Clear communication

Timeline

Wastewater Collections Specalist

Town Of Jackson
12.2022 - 05.2026

General Manager

Howard Johnson by Wyndham Gillette
06.2017 - 12.2022

No Degree -

Wastewater Collection Specialist License Level 1 / Level 2

High School Diploma -

Lander Valley High School

Associate of Science - Business Administration And Management

Torrington Communtiy College