Chrystal Pyron
Lexington,SC
Summary
Proactive customer service professional with a proven track record in resolving complex issues and improving service processes. Known for effective communication and collaboration, consistently delivering exceptional support and fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Southeastern Freight Lines
Lexington, SC
02.2022 - 05.2026
- Supported customers with questions concerning LTL freight shipping and logistics services at a high-volume on a daily basis.
- Scheduled freight pickups and tracked shipments through company software systems.
- Researched shipment statuses and communicated updates to customers accurately and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Documented customer interactions in company databases for quality assurance and future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained an organized workspace to facilitate effective customer service operations.
- Implemented innovative methods for streamlining the customer service process.
- Trained new associates on service, systems, procedures, and protocols.
Customer Service Representative
Chewy
Dallas, Texas
06.2021 - 01.2022
- Identified needs of customers promptly and efficiently.
- Identified customer needs quickly to provide tailored product recommendations.
- Responded to customer inquiries through phone and email channels.
- Educated customers on proper pet care and product usage techniques.
- Assisted customers in selecting appropriate pet supplies and products.
- Identified potential opportunities to upsell products or services.
- Processed orders and returns in the company system efficiently.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer inquiries and complaints through effective problem-solving in a friendly manner.
- Handled escalated issues with professionalism and empathy.
- Collaborated with management to develop strategies enhancing customer satisfaction.
Education
GED -
Texas Education Agency
Dallas04-2012
Skills
- World-Class Customer Service
- Customer relationship building & management
- Relationship management
- Customer engagement
- Conflict de-escalation
- Active listening
- Team collaboration
- Calm demeanor
- Hospitality and accommodation
- Computer proficiency
- Microsoft Office expertise
- Software navigation
- Data accuracy maintenance
- Cultural awareness
Timeline
Customer Service Representative
Southeastern Freight Lines
02.2022 - 05.2026
Customer Service Representative
Chewy
06.2021 - 01.2022
GED -
Texas Education Agency