CHRYSTAL RANDALL
Washington
Summary
Control Center Supervisor with years of expertise in operations management,effective at coordinating ground operations and ensuring timely aircraft movements. Demonstrates strong leadership and communication skills, effectively leading teams and enhancing customer satisfaction. Committed to safety compliance and continuously improving operational efficiency through analytical problem-solving and innovative strategies.
Overview
10
10
years of professional experience
Work History
Police Officer
MWAAPD
Sterling,VA
01.2026 - Current
- Enforced laws and regulations to maintain public safety and order.
- Conduct thorough investigations of incidents, ensuring accuracy in reports and evidence collection.
- Develop training programs focused on conflict resolution and crisis management for new recruits.
Dispatcher
Mv Transportation Inc.
Fairfax,VA
08.2025 - 01.2026
- Coordinated daily transportation schedules to optimize service efficiency and meet client needs.
- Monitored vehicle locations using GPS tracking systems, ensuring timely arrivals and departures.
- Communicated effectively with drivers to relay critical information and address route changes.
- Handled customer inquiries and complaints, providing swift resolutions to enhance satisfaction.
CONTROL CENTER SUPERVISOR
Piedmont Airlines
Arlington, VA
03.2024 - 08.2025
- Strong verbal and written communication skills, with various departments, including flight crews, ground staff, and air traffic control.
- Ability to quickly assess and resolve operational challenges, ensuring minimal disruption to airport services.
- Skilled in monitoring and maintaining compliance with safety and regulatory standards.
- Proficient in analyzing operational data to improve efficiency and decision-making processes.
- Supervised daily operations and ensured adherence to safety protocols in control center environment.
- Coordinated communication between flight crews and ground personnel to optimize scheduling and resource allocation.
RAMP OPERATIONS COORDINATOR
Piedmont Airlines
Arlington, VA
07.2023 - 03.2024
- Skilled in coordinating with various stakeholders and delivering exceptional customer service.
- Excellent communication skills, able to effectively convey information to team members, ground handlers, and customers.
- Strong leadership abilities, skilled at motivating and guiding a team of 20+ ramp agents to achieve operational goals.
- Proficient in problem-solving and decision-making, able to handle challenging situations with composure and efficiency.
- Knowledge of airline industry regulations and safety protocols, ensuring compliance and maintaining a safe working environment.
ALL STAR TURO HOST
Turo
Arlington, VA
08.2023 - 02.2024
- Leadership role
- Experienced in digital marketing strategies, utilizing social media and online platforms to promote listings and attract renters.
- Communicate and actively ensuring renters have a seamless and enjoyable experience
- Responded promptly to inquiries, provided detailed information, and addressed any concerns or issues in a professional manner.
- Maintained a 100% customer satisfaction rate, receiving positive reviews for outstanding service became an all star host within 3 months.
MAIL CARRIER
United States Post Office
Upper Marlboro, MD
08.2020 - 11.2023
- Strong time management skills, able to prioritize tasks and complete deliveries within designated timeframes.
- Meticulous attention to detail, ensuring accurate sorting, labeling, and sequencing of mail.
- Optimized route efficiency by familiarizing myself with the local area and identifying the most time-effective delivery sequences.
- Adapted to changing weather conditions and road closures, ensuring timely delivery even in challenging circumstances.
- Outstanding customer service skills, providing friendly and professional service to customers on a daily basis.
CASHIER/ RECEPTIONIST
Antwerpen Volkswagen
Pasadena, MD
01.2020 - 05.2020
- Excellent customer service skills, providing a warm and welcoming experience to customers visiting the dealership.
- Strong organizational skills, efficiently managing appointments, paperwork, and administrative tasks.
- Ability to multitask in a fast-paced environment, handling incoming calls, scheduling appointments, and assisting customers simultaneously.
- Proficient in using office software and phone systems to manage calls, emails, and other administrative tasks.
- Effective communication skills, both verbal and written, ensuring clear and professional interactions with customers and colleagues.
- Ability to handle cash transactions accurately and securely.
CASHIER/ CREW MEMBER
Chipotle
Glen Burnie, MD
05.2019 - 05.2020
- Keen eye for detail when handling cash, accurately processing transactions, and maintaining cash registers.
- Ability to quickly resolve customer issues or concerns, ensuring their satisfaction and maintaining a positive dining experience.
- Skilled with point-of-sale (POS) systems and any other relevant technology used for cash handling and order processing.
- Collaborating with team members to ensure smooth operations and timely service.
CERTIFIED NURSING ASSISTANT (CNA)
Private Duty In Home Care
Annapolis, MD
06.2016 - 05.2019
- Proficiency with personal hygiene, medication management, meal preparation, and mobility assistance.
- Ability to provide emotional support, companionship, and maintain a safe and comfortable environment for clients in their homes.
- Understanding of individuals with dementia their unique needs and challenges.
- Assisting with behavioral management techniques, engaging in therapeutic activities, and promoting a calm and structured environment.
Education
High School Diploma -
Southern
Harwood,MD06.2016
Associate of Applied Science - Nursing
Center of Applied Technology
Edgewater,MD06.2016
Skills
- Leadership
- Communication
- Problem Solving
- Customer Service
- Operations Management
- Time Management
- Team Coordination
- Safety Compliance
- Data Analysis
- Administrative Skills
- Conflict Resolution
- Report writing
- Integrity and honesty
Timeline
Police Officer
MWAAPD
01.2026 - Current
Dispatcher
Mv Transportation Inc.
08.2025 - 01.2026
CONTROL CENTER SUPERVISOR
Piedmont Airlines
03.2024 - 08.2025
ALL STAR TURO HOST
Turo
08.2023 - 02.2024
RAMP OPERATIONS COORDINATOR
Piedmont Airlines
07.2023 - 03.2024
MAIL CARRIER
United States Post Office
08.2020 - 11.2023
CASHIER/ RECEPTIONIST
Antwerpen Volkswagen
01.2020 - 05.2020
CASHIER/ CREW MEMBER
Chipotle
05.2019 - 05.2020
CERTIFIED NURSING ASSISTANT (CNA)
Private Duty In Home Care
06.2016 - 05.2019
High School Diploma -
Southern
Associate of Applied Science - Nursing
Center of Applied Technology