Chrystal sage
NEWPORT NEWS,VA
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
At Home Caregiver
My Grandmother
01.2017 - Current
- Established trusting relationships with clients through active listening and empathetic communication skills, fostering a positive caregiving atmosphere.
- Facilitated social engagement by encouraging participation in hobbies, recreational activities, and community events to boost mental wellbeing.
- Utilized problem-solving skills to address emergent situations effectively while maintaining the safety of clients at all times.
- Provided transportation assistance for medical appointments, grocery shopping, and errands to support clients'' autonomy.
- Educated family members on best practices for supporting their loved ones'' ongoing needs at home after transitioning from caregiver services.
- Implemented prescribed exercise routines under healthcare professional guidance to improve physical strength and mobility.
- Assisted clients with daily living activities such as bathing, dressing, toileting, and transferring for improved comfort and independence.
- Strengthened client-coping abilities through emotional support during challenging life transitions or chronic illness periods.
- Performed light housekeeping tasks to maintain a clean, safe, and organized living environment for clients.
- Managed medication schedules and administration, ensuring accurate dosages and timely intake for optimal health outcomes.
Food and Beverage
Busch Gardens Williamsburg
03.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Advance Auto Parts
09.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
General Manager
Romantic Kingdom
03.2019 - 08.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Retail Sales Associate
Vapor outfitters
08.2016 - 12.2019
- Sold product, cleaned entire store & ran the register, opened and closed store
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
GED -
Phoebus High School
Hampton, VA06.2002
Skills
- Patience and empathy
- Housekeeping tasks
- Vital signs monitoring
- Customer service
- Work ethic and integrity
- Cash management
- Cleaning and sanitizing
- Exceptional customer service
- Team leadership
- Problem-solving
- Memory retention
- Professional appearance
Accomplishments
- Supervised team of 12 staff members.
- Named "Manager of the Year" in 2023
- Created a company-wide, comprehensive training program for all sales team members.
Timeline
Food and Beverage
Busch Gardens Williamsburg
03.2024 - 10.2024
Sales Associate
Advance Auto Parts
09.2022 - 03.2024
General Manager
Romantic Kingdom
03.2019 - 08.2022
At Home Caregiver
My Grandmother
01.2017 - Current
Retail Sales Associate
Vapor outfitters
08.2016 - 12.2019
GED -
Phoebus High School
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