Chrystal Santiago
Summary
Dynamic Medical Assistant with comprehensive experience in preoperative and post-anesthesia settings, ensuring patient safety and comfort. Collaborative team member skilled in enhancing procedural outcomes and maintaining high-quality care through effective communication and adherence to safety protocols.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Medical Assistant
Piedmont Eye Surgery Center
Atlanta, GA
04.2023 - Current
- Assisted physicians with YAG laser procedures and other in-office treatments, providing precise support to enhance procedural outcomes.
- Administered eye medications and removed IVs, adhering to best practices to prioritize patient safety and comfort.
- Collaborated with interdisciplinary team to deliver high-quality patient care, enhancing patient interactions through effective communication.
- Cross-trained in administrative tasks such as scheduling, patient documentation, and insurance coordination to support seamless clinic operations.
Resident Care Associate
Hope Center Memory Care
Atlanta, GA
04.2023 - Current
- Delivered exceptional care to 18+ residents per shift, enhancing their physical and emotional well-being.
- Assisted residents with daily hygiene routines, including showering, oral care, peri-care, and incontinence management, preventing rashes, sores, and discomfort.
- Cultivated relationships with team members and families to coordinate personalized care for residents.
Cottage Training Technician
Woodbine Developmental Center
Woodbine, NJ
03.2005 - 05.2019
- Trained and mentored newly hired employees in direct care roles, ensuring their readiness to provide high-quality resident care.
- Provided physical, mental, and emotional support to enhance residents' overall well-being.
- Assisted residents with daily living activities, including bathing, dressing, and grooming, to enhance comfort and uphold dignity.
- Supported nursing staff by administering routine treatments, distributing medications, and changing dressings.
- Developed and facilitated training programs to enhance residents' self-help skills and encourage social interaction.
- Identified and addressed safety hazards, promoting a secure environment for residents and minimizing risk.
Education
Certified Phlebotomy Technician -
South College
Atlanta, GA1 2026
Medical Assistant Program -
Martinsburg College
Martinsburg, VA3 2023
Skills
- Direct patient care
- Patient assessment
- Phlebotomy
- Venipuncture
- Specimen processing
- Clinical documentation
- Infection control procedures
- HIPAA compliance
- Safety protocol adherence
- Vital signs
- First aid response
- Medical supply inventory
- Dementia care
- Team collaboration
- Professional bedside manner
Certification
Certified Phlebotomy Technician
Timeline
Medical Assistant
Piedmont Eye Surgery Center
04.2023 - Current
Resident Care Associate
Hope Center Memory Care
04.2023 - Current
Cottage Training Technician
Woodbine Developmental Center
03.2005 - 05.2019
Certified Phlebotomy Technician -
South College
Medical Assistant Program -
Martinsburg College