Summary
Overview
Work History
Education
Skills
Websites
Certification
ADDITIONAL EXPERIENCE
Timeline
Generic

Chrystal Townsend

Fontana,CA

Summary

Experienced phlebotomist with over 2 years of experience collecting blood samples in various healthcare settings. Skilled in venipuncture techniques, specimen handling, and maintaining patient confidentiality. Proven track record of providing exceptional care and building strong patient relationships. Certified in phlebotomy, committed to upholding high standards of professionalism and quality patient care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Mobile Phlebotomy Technician

Central City Community Health Center
08.2022 - Current
    • In Role of Phlebotomy Technician: Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens. Identify the best method for retrieving specimens, preparing specimens for laboratory testing, and performing screening procedures.
    • Key Responsibilities:
    • Collect patient specimens consistent with federal and state regulations.
    • Report all critical laboratory results in a timely manner.
    • Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
    • Key Achievements:
    • Achieved 98% proficiency in blood collection by venipuncture and capillary technique from patients of all age groups.
    • In Role of Medical Assistant: Responsible for maintaining smooth patient flow by accurate assessment of patients' needs, thorough attention to physician orders, and properly scheduling and following up on tests and procedures performed on patient. Serve as a patient advocate during patient exam and treatment.
    • Key Responsibilities:
    • Administer and document immunizations and vaccinations including psychotropic injectables.
    • Perform clinical and administrative duties in support of primary care providers and direct care to patients at mobile locations.
    • Prepare patients for doctor examination, position instruments and equipment and assist physician.
    • Record patients' medical history, medications, allergies, vital statistics, and information such as test results in medical records.
    • Key Achievements:
    • Demonstrated superior ability to lead and motivate outstanding healthcare teams.

Patient Care Coordinator

Western Dental
07.2020 - 08.2022
    • Provided patient consultations and communicated information about recommended treatments. Discussed cost of service, insurance coverage, and payment options with patients. Built lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
    • Key Responsibilities:
    • Supported strategic local marketing initiatives that help drive brand awareness and new patient growth.
    • Nurtured the patient relationship to encourage patient retention.
    • Key Achievements:
    • Achieved >90% of clinic's goals and consistently generated improved patient outcomes.

Education

Some College (No Degree) - Phlebotomy

Regan Career Institute
El Monte, CA

Medical Assistant (MA) Certificate - Medical Assistant

North Orange County Community College
Fullerton, CA
01.2022

Skills

  • Professional:
  • Specimen Preparation
  • Venipuncture
  • Dedicated, Patient, Positive
  • Technical:
  • Blood collection techniques
  • HIPAA compliance
  • Medical terminology
  • Attention to detail

Certification

  • American Heart Association
  • Basic Life Support (BLS) | 2025
  • Adult Child & Baby First Aid/CPR/AED | 2025
  • SureFire
  • ACLS & CPR Certified | 2025
  • Management Assaultive Behavior | 2025
  • Phlebotomy License #M759G2Q4

ADDITIONAL EXPERIENCE

  • Bright Beginnings Learning & Enrichment Center | Columbus, OH | October 2008 - June 2020
  • Owner/Founder/Office Administrator
  • As owner/general manager, managed, supervised and provided leadership to staff while serving over 99 children per day. Successfully established childcare facility by implementing marketing initiatives, building loyal clientele, encouraging team member growth and development, while creating a positive environment for children to thrive.
  • Administrative Responsibilities:
  • Performed office support including data entry, word processing, proofing and editing correspondence, and creating reports.
  • Built and supported administrative and office infrastructure.
  • Ensured accurate and organized documentation/files.
  • Streamlined office practices, making the office more efficient while increasing productivity.
  • Leadership/Management Responsibilities:
  • Developed project implementation plans and set strategic priorities, goals, and milestones.
  • Managed personnel training, successfully matching their skills with their talents and abilities.
  • Managed resources effectively and efficiently, including budgets and expenses.
  • Reconciled bank statements, accounts receivable, accounts payable, and expenses on a monthly basis.

Timeline

Certified Mobile Phlebotomy Technician

Central City Community Health Center
08.2022 - Current

Patient Care Coordinator

Western Dental
07.2020 - 08.2022

Some College (No Degree) - Phlebotomy

Regan Career Institute

Medical Assistant (MA) Certificate - Medical Assistant

North Orange County Community College

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