Chrystal Wood
Silver City
Summary
Community Rural Pharmacist, with 34 years of experience in supporting daily operations in busy pharmacies. Devoted pharmacists that has a deep rooted desire to offer any healthcare services to patients, at all times, to maintain the health of our underserved New Mexico customers. Experience as a Pharmacy Manager in Corporate Retail setting. Compassionate and friendly Pharmacist in the Silver City community for 22 of those years, and Deming NM the last 4 years. A close customer relationship in this community and nearby communities with a customer base that ranges across the Southwest region of NM. Years of community outreach and volunteering in small rural based areas. Competent in medication distribution, inventory management and record keeping, medication adherence and quality pharmacy consulting ability. Demonstrated ability to improve operational efficiencies while maintaining highest standards of patient care. A safety- minded pharmacist that possesses training and experience to make for a complete full rounded and knowledgeable commodity to any area of pharmacy. Strong leadership experience, and endless ambition for providing excellent customer care, make for a very capable pharmacist. The desire and passion to deliver an exceptional pharmacy experience and a happy staff, prove the qualifications and ability, of a true community pharmacist.
Overview
29
29
years of professional experience
Work History
Pharmacy Manager
Walgreens
Silver City
02.2020 - 04.2021
- Created and implemented policies and procedures for effective pharmacy management.
- Effectively achieved metric goals and helped other stores in district with ideas to increase success as a district and home store.
- Worked closely with upper management and the Pharmacy Healthcare Supervisor to meet targets and goals.
- Trained pharmacy interns and newly hired technicians.
- Improved organization and supply management policies for all medicines and materials.
- Supervised team of pharmacy technicians, interns and support staff.
- Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
- Administered vaccines to immunize patients against communicable diseases.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
- Follow all Covid-19 guidelines set by employer as well as the CDC. This included making sure that the guidelines were followed and implemented by all pharmacy staff at all times.
- Worked closely with store manager to maintain day-to-day operations.
- Informed patients and patrons about various immunizations including but not limiited to :Flu, Prevnar 13, Pnemovax 23, DTaP, Shingrix, Covid-19, and HPV vaccines.
- Preformed all duties of a staff pharmacist listed below in my job description and took on the role of PIC and Pharmacy Manger in addition at current place of employment.
Retail Staff Pharmacist
Walgreens
Silver City
04.2010 - 02.2020
- Worked with pharmacy technicians to expedite urgent requests.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Answered patient questions and data requests.
- Detected and reported therapeutic incompatibilities.
- Prepared medications based on physician orders. This included individualized medications that was compounded in various medication forms. Provided compound medication for a variety of animals as well.
- Reviewed and monitored patient medication files and lab data while offering suggestions to healthcare providers on dosages for hormone replacement therapy
- Worked with Walgreens 340 B Project directors in starting 340 B prescription processing at our retail location. Overseeing prescription processing, filling, packaging, delivering and payment reconciliation for our local community as well as providing 340 B services out of our pharmacy to 6 outlying healthcare clinics.
- Trained individuals in how to use devices to promote optimal medical support.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
- Trained 27 new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Trained 6 full time technicians & 3 pharmacist in the last 8 years completely for compound prescriptions which increased our production of these prescriptions from 3 compounds a month to an average of 63 compounds per month. Many of these at 300% or more cost profit.
- Administered vaccines at retail and offsite clinics and health fair to assist customers with medical needs.
- Effectively supervised staff of 10+ by using effective leadership, precise organizational ability while maintaining a productive balance of multiple tasks that are required to efficiently conduct an operational pharmacy environment.
- Specialized compound certification that allowed me to offer in-depth training for technicians as well as interns on specialized medications for patients.
- Stocked, labeled and delivered medications to patients and caregivers.
- Attended healthcare conferences and seminars.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Administered vaccines to immunize patients against communicable diseases. Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- MTM
- Analyze performance data and communicate with pharmacy staff and store management ways of improvement.
- Collaborated with store manager and pharmacy manger on ways for development of new programs or opportunities for our pharmacy. Started compounding, hormone replacement program and area veterinary compounding needs for a few examples. Started vaccination in the public years before clinic outreach was established with the company.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Counseled patients on drug therapies to ensure proper intakes.
- Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Maintained compliance with state and federal drug laws.
- Enforced adherence to infection control protocols.
Staff Pharmacist
Silver Rexall Drug
Silver City
04.2004 - 04.2010
- Collaborated with physicians to provide patients with high quality and cost-effective medications.
- Lead and performed all aspects of pharmacy operations, ensuring continuous delivery of quality products and services in alignment with physician orders and prescriptions.
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
- Effectively supervised staff of up to 15 employees, by using effective pharmacy management skills to manage scheduling, delivering in-depth training, hiring, termination, prepare paychecks, reconciling inventory and invoices for private insurances and 340B, and any duty to run the pharmacy in the absence of the owner of the pharmacy.
- Monitored and maintained a 200 drug Script Pro dispensing system, as well as a sterile clean room for IV preparations, and the non-sterile compound area. Also, maintained records for all required areas of the pharmacy.
- Interpreted and evaluated validity and safety of medication orders and prescriptions, including new compound medications.
- Calculated and prepared sterile compound medication in clean room with hoods. These preparations included TPN nutritio IV bags, chemotherapy, and even Vancomycin in space balls for at home infusions for patients. Also, provided and made eye preparations for many local and out of town eye specialist.
- Collaborated with pharmacy owner and pharmacy staff in identifying and targeting areas in need of changes and improvement.
- Implemented and provided a Bio-identical hormone replacement program. Provided in person consultations, obtained hormone levels, made recommendations to healthcare providers, and calculated compound recipes and prepared compound medications for these patients. This program alone allowed this retail pharmacy to go from 25 compound a week to 40-65 compounds coming in a day.
- Certified and trained to prepare just about any compound medication in any form needed. I also trained compounding technicians for compounding preparations under the supervision of the pharmacist.
- Maintained customer satisfaction and retention by managing an entire pharmacy staff, to offer continued individualized customer care and offering every customer with continuous pharmacy care that made the community and customers feel valued at all times during their care.
- Increased staff's pharmaceutical knowledge through training.
- Participated in Patient Pharmacist Partnership program for Diabetes, Hypertension, and Hyperlipidemia disease state management. I obtained a CLIA waiver at this pharmacy location that made it possible for us to obtain blood samples to test blood sugars or cholesterol levels for patients and report these values to their healthcare provider to allow proper dosage and care for these patients disease states.
- Directed operations to increase efficiency and minimize patient wait times.
- Created and implemented policies and procedures for effective pharmacy management.
- Established the first pharmacy in our area to offer the 340B program. Prepared, packaged, and organized a delivery system for prescriptions to go locally or out of town up to 50 miles away from Silver City,
- Managed separate inventory of drugs to be used strictly for 340B patients. Reconcilation for payment from HMS for drug invoice inventory and for reimbursement for payment of each script filled from 340 B program.
- Managed customer relations and complaints in a professional manner with having positive outcomes as the main goal.
Graduate Pharmacy Intern
Silver Rexall Drug
Silver City
08.2003 - 04.2004
- Reviewed and monitored patient medication files and lab data in a retail/clinical setting.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Attended healthcare conferences and seminars.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Counseled patients on drug therapies to ensure proper intakes.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
- Worked with pharmacy technicians to expedite urgent requests.
Pharmacy Technician and Pharmacy Intern
Silver Rexall Drug
Silver City
01.1997 - 07.2003
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Provided blood pressure and blood glucose tests to patients.
- Compounded and prepared medications according to prescription orders.
- Checked the pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Counseled type 2 diabetes patients on medication therapy, nutritional foods and exercise.
- Cleaned and sanitized both counting trays and counters after medication preparation.
- Entered data and prescriptions into patient profiles
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Advised patients regarding proper use of new medications and OTC products.
- Delivered personable customer service at pharmacy drop-off and pick-up counters.
- Solicited medical history information from patients to provide the best and most effective medical advice.
- Communicated with patients with compassion while keeping medical information private.
Cashier and Pharmacy Technician
Medicine Shoppe
Silver City
05.1992 - 07.1997
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Earned good attendance record and built reputation for being on time and ready to work.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Filled, input and labeled over 350 prescriptions per day in busy retail pharmacy setting.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established and updated patient profiles, including lists of medications and insurance details.
- Created new customer profiles and updated information in pharmacy computer systems.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted staff members with drug inventory, purchasing, and receiving.
- Restocked shelves and prepared expired drugs for return.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Pharm D - Pharmacy
University of New Mexico, College of Pharmacy
Albuquerque, NM05.2003
Pre-Pharmacy - Pre-Pharmacy
University of New Mexico
Albuquerque, NM05.1999
Business Management of Pharmacy -
University of New Mexico Graduate Internship
Albuquerque, NM/ Silver City, NM (Silver Rexall )Infection Disease Clinical - Pharmacy
University of New Mexico College of Pharmacy
UNM Medical Center, Albuquerque, NM04.2003
Pre-Pharmacy - Pharmacy
University of Arizona
Tucson, AZ12.1995
High School Diploma -
Silver High School
Silver City, NM05.1995
Skills
- Pharmacist licensure in New Mexico
- Maintain an excellent relationship with local medical community, including physicians, nurses, healthcare professionals and other local area pharmacies
- Pharmacy Manager in Retail Pharmacy experience
- Policies and procedures
- Regulatory requirements
- Detailed and Accuracy Oriented
- Personnel management
- Performance Metrix Goals nearly all met at both Walmart pharmacies the last 3 years
- Patient safety / Employee safety
- Issue and conflict resolution
- Medication compounding expert (sterile and non-sterile)
- Immunization certified
- Certification for test to treat for NM
- Excellent telephone etiquette
- Adherence to state and federal pharmacy guidelines
- Strong decision-making ability
- Efficient and accurate
- Certified Immunizing Pharmacist in New Mexico
- Strong background in FDA drug safety guidelines
- Exceptional patient care and interaction
- Inventory management
- HIPPA trained
- CPR certification
- Strong clinical background
- Quality assurance and control
- Drug formulation and compounding
- Comply to the Good Faith Dispensing Policy
- Current knowledge of information technologies such as Intercom Plus, registers, robots, and StoreNET
- Management of pharmacy staff performance and working with management to always offer possibilities of improvement
- Medicare and Medicaid knowledge of regulations and billing
- MTM/TIPS/CMR/MMR/ MTM outcomes trained and Performance Scores in top two pharmacies in district for years running
- Problem solving and Decision Making
- Exceptional at multi tasking and time management
- Delegation of duties and housekeeping abilities that make for working in a clean, neat and or organized pharmacy environment
- Strong work ethic have always worked and strived for excellence in performance and have a passion for doing more than what is expected
- Leadership and strong organizational abilities
- Achieved expectations rating above or at meets for all 11 years with Walgreens with no disciplinary actions in my entire career as an independent (7 years) or retail pharmacist ( additional 106 years)
- Maintain current knowledge skills in pharmacy by getting new accreditations, certifications, or attending seminars and continuing education
- Perform doctor detailing for our company and pharmacy
- Work outside of pharmacy in our community as volunteer for career days at local school, health fairs, outreach shot clinics, opioid safety talks, programs for children to go into science and math based fields of study and advocating for company programs on a regular basis
Hobbies
Hunting, fishing, riding ATV's, and the outdoors
Activities with family, friends, and enjoying time with English Springer Spaniel (dog)
Traveling
Volunteer aid, food and services to Animal Shelter
Community volunteer pharmacist outside of work at the pharmacy: career days at local schools, health fairs, opioid safety talks for local healthcare clinics and hospital, expanding your horizons ( grade 5-9), doctor detailing, promotes companies programs at the schools, and give poison control talks at elementary schools
Timeline
Pharmacy Manager
Walgreens
02.2020 - 04.2021
Retail Staff Pharmacist
Walgreens
04.2010 - 02.2020
Staff Pharmacist
Silver Rexall Drug
04.2004 - 04.2010
Graduate Pharmacy Intern
Silver Rexall Drug
08.2003 - 04.2004
Pharmacy Technician and Pharmacy Intern
Silver Rexall Drug
01.1997 - 07.2003
Cashier and Pharmacy Technician
Medicine Shoppe
05.1992 - 07.1997
Pharm D - Pharmacy
University of New Mexico, College of Pharmacy
Pre-Pharmacy - Pre-Pharmacy
University of New Mexico
Business Management of Pharmacy -
University of New Mexico Graduate Internship
Infection Disease Clinical - Pharmacy
University of New Mexico College of Pharmacy
Pre-Pharmacy - Pharmacy
University of Arizona
High School Diploma -
Silver High School