EFEMENA UNYOVE
GRAYSON,GA
Summary
Professional pharmacist with extensive experience in managing pharmacy operations and leading teams to achieve optimal results. Adept at ensuring regulatory compliance, optimizing inventory management, and enhancing customer service. Strong focus on collaboration, adaptability, and delivering consistent outcomes. Skilled in staff training, workflow optimization, and strategic planning, with commitment to maintaining high standards in all aspects of pharmacy management.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreen Pharmacy
01.2007 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
- Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
Pharmacy Manager
BJ's Wholesale
05.2005 - 01.2007
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
Pharmacy Manager
Eckerd Drugs
02.1996 - 05.2005
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Pharmacist
ECKERD DRUGS
07.1991 - 02.1996
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Pharmacist
Rite-Aid Pharmacy
01.1989 - 07.1991
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Education
Bachelor of Science - Pharmacy
Philadelphia College of Pharmacy And Science
Philadelphia, PA12-1989
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Completed 30 hours of continuing education annually to maintain licensure
- Certified in Immunization
- Pharmacotherapy monitoring
- Attended conferences and workshops on advancements in pharmacotherapy
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Pharmacy Manager
Walgreen Pharmacy
01.2007 - Current
Pharmacy Manager
BJ's Wholesale
05.2005 - 01.2007
Pharmacy Manager
Eckerd Drugs
02.1996 - 05.2005
Pharmacist
ECKERD DRUGS
07.1991 - 02.1996
Pharmacist
Rite-Aid Pharmacy
01.1989 - 07.1991
Bachelor of Science - Pharmacy
Philadelphia College of Pharmacy And Science
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