Chrystian Sawyer
Fort Worth,TX
Summary
Dynamic and detail-oriented CPC-A professional with over 8 years of experience in remote computer administration and customer service leadership, now transitioning into the medical coding and billing field. Demonstrated ability to leverage extensive administrative skills in a remote environment, complemented by a strong work ethic, adaptability, and exceptional interpersonal skills. Committed to delivering high-quality service while fostering positive client relationships and contributing to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Employee
ECAN Solutions Inc.
Remote
01.2016 - 01.2024
- Processed technician paperwork daily for customer payment, ensuring accuracy and timeliness, enhancing operational efficiency.
- Communicated customer support issues to management in real time to facilitate resolution, improving response time.
- Conducted monthly evaluations of performance for up to 10 technicians to identify areas for improvement, resulting in an increase in service standards.
Guest Leader
Petco
Newport News, VA
01.2016 - 01.2018
- Fostered a collaborative team environment of 15-20, driving employee engagement and retention.
- Utilized POS systems to track sales trends and inform strategic decisions.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Analyzed inventory levels to reduce shrinkage and maintain stock accuracy.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Completed daily paperwork and computer entry of sales data as established by management.
Store Leader
PetSmart Inc.
Hampton, VA
10.2015 - 09.2016
- Achieved a 42% conversion rate in an outdoor shopping mall store by delivering exceptional customer service and resolving inquiries and complaints, maintaining fewer than six issues per year.
- Achieved the highest average comp sales percentage in a district of 12, and supervised 20-25 staff members, overseeing sales activities, inventory management, and cash reconciliation.
- Trained new employees on store procedures and policies, ensuring operational consistency, and created weekly schedules in compliance with company policies.
- Fostered a collaborative environment that promoted teamwork and improved overall store efficiency.
- Conducted performance evaluations, providing constructive feedback to support employee growth and development.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Controlled costs consistently to effectively eliminate waste and increase profits.
Assistant Store Leader
PetSmart Inc.
Hampton, VA
09.2014 - 10.2015
- Compiled supply requests to ensure timely merchandise replenishment, maintaining optimal inventory levels and reducing stockouts.
- Contributed to opening a new store location by recruiting, interviewing and training a staff of 20-25, enhancing operational readiness and efficiency.
- Oversaw employee activities in sales, inventory checks, and cash handling, ensuring accuracy and compliance with company policies.
- Assisted in driving sales through effective team leadership and customer engagement strategies.
- Developed staff scheduling to optimize coverage during peak hours and enhance customer service delivery.
- Oversaw compliance with safety regulations, promoting a secure shopping experience for customers and employees.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Pet Care Manager
PetSmart Inc.
Virginia Beach, VA
01.2008 - 10.2014
- Directed and supervised 6 direct and 20-25 total store employees and engaged in sales, inventory-taking, and reconciling cash receipts, enhancing operational efficiency and accuracy.
- Delivered excellent customer service by greeting and assisting each customer, addressing inquiries, and resolving complaints, resulting in increased customer satisfaction rates.
- Trained all new pet care employees on store procedures and policies, ensuring consistency and high standards in operations.
- Oversaw inventory management, ensuring availability of essential pet care supplies and products.
- Managed daily operations of pet care services, ensuring high standards of animal welfare.
- Collaborated with veterinary professionals to provide top-notch medical care for pets under our supervision.
Education
Medical Coding And Billing Professional - Medical Coding And Billing
Texas A&M International University
Fort Worth, TX09-2025
High School Diploma -
Ocean Lakes
Virginia Beach06.2002
Skills
- Medical coding and terminology
- CPC & AAPC registration
- Documentation review expertise
- Continuing education commitment
- HIPAA compliance
- ICD-10- CM
- CPT
- HCPCS II
- Team collaboration and Leadership skills
- Time management and organization
- Data entry and recordkeeping
- Customer service and patient relations
- Attention to detail and problem solving
- Dependable and responsible work ethic
Certification
CPC-A
Timeline
Administrative Employee
ECAN Solutions Inc.
01.2016 - 01.2024
Guest Leader
Petco
01.2016 - 01.2018
Store Leader
PetSmart Inc.
10.2015 - 09.2016
Assistant Store Leader
PetSmart Inc.
09.2014 - 10.2015
Pet Care Manager
PetSmart Inc.
01.2008 - 10.2014
Medical Coding And Billing Professional - Medical Coding And Billing
Texas A&M International University
High School Diploma -
Ocean Lakes