Chrystina Jean Charles
BROOKLYN
Summary
Motivated professional with a background in customer service and recreational planning. Proven ability to support diverse needs and collaborate with teams to ensure safe, enjoyable experiences. Committed to delivering exceptional service and enhancing community engagement. Customer Service-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual needs requirements.
Overview
9
9
years of professional experience
Work History
Recreation Assistant
Genesis Healthcare System
Westfield
03.2024 - 05.2026
- Assisted in planning and organizing recreational activities for patients.
- Facilitated group sessions to promote social interaction among residents.
- Coordinated transportation for residents to off-site events and activities.
- Maintained inventory of recreational supplies and equipment.
- Supported staff in implementing therapeutic recreation programs for diverse needs.
- Documented participation levels and feedback from residents after activities.
- Collaborated with healthcare team to ensure patient safety during events.
- Trained new staff on recreational programming and patient engagement techniques.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Monitored participants during recreational activities to ensure safety regulations were followed.
- Provided customer service and answered questions related to recreation activities.
- Connected personally with residents to improve participation and enjoyment.
- Scheduled facility use for various organizations or community groups requesting space for their own recreation-related events.
- Maintained inventory of all recreation equipment, ensuring it was in good working condition at all times.
- Instructed individuals or groups on proper technique for participating in recreational activities.
Customer Service Representative
CVS Pharmacy
Hillside
07.2023 - 02.2025
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained clean and organized checkout area to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted with inventory management by restocking shelves and monitoring product levels.
- Handled cash, credit, and debit transactions while ensuring secure payment processes.
- Collaborated with team members to maintain smooth store operations during peak hours.
- Trained new cashiers on policies, procedures, and effective customer interactions.
- Utilized point-of-sale systems for processing sales and managing inventory records.
Customer Service Representative
Automatic Data Processing, Inc.,
Florham Park
07.2020 - 02.2022
- Assisted customers with inquiries regarding payroll and tax information.
- Resolved customer issues through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions in the system.
- Educated clients on service offerings to enhance their understanding and satisfaction.
- Collaborated with team members to improve customer service workflows and processes.
- Handled high-volume calls while ensuring quality customer support standards were met.
- Provided feedback to management on recurring customer concerns for process improvement.
- Trained new hires on company policies and best practices in customer service operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Direct Support Professional
Universal Rehabilitation Service Agency
Livingston
01.2017 - 03.2020
- Supported individuals with disabilities in daily living activities.
- Assisted with personal care and hygiene routines for clients.
- Implemented behavior support strategies to promote positive interactions.
- Documented client progress and reported changes to supervisors.
- Collaborated with multidisciplinary teams for comprehensive care planning.
- Facilitated recreational and social activities to enhance client engagement.
- Maintained a safe and clean environment for all clients.
- Provided transportation assistance to medical appointments and community events.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
Education
Associate of Applied Science - Health And Wellness
Union County College
Cranford, NJ08-2030
High School Diploma -
Hillside High School
Hillside, NJ06-2009
Skills
- Customer service
- Team collaboration
- Activity planning
- Client support
- Communication skills
- Problem resolution
- Record keeping
- Safety monitoring
- Flexibility
- Stress management
- Strong teamwork
Timeline
Recreation Assistant
Genesis Healthcare System
03.2024 - 05.2026
Customer Service Representative
CVS Pharmacy
07.2023 - 02.2025
Customer Service Representative
Automatic Data Processing, Inc.,
07.2020 - 02.2022
Direct Support Professional
Universal Rehabilitation Service Agency
01.2017 - 03.2020
Associate of Applied Science - Health And Wellness
Union County College
High School Diploma -
Hillside High School