Chrystyna Elliot

Associate Business Analyst 2021 to 2025

• Worked one-on-one with high profile customers to train on online platform during company merger.
• Worked with high profile customers to improve customer experience of online platform through product improvement.
• Collaborated with multiple departments to identify additional improvements to online platform.
• Worked with UI, AI and Mobile teams to improve product and test updates prior to roll out.
• Worked with Data and Monitoring teams globally to integrate onto online platform
• Collaborated with other IT departments to ensure any software changes didn't adversely affect the online product.

Senior Data Entry Specialist/System Analyst 2011 to 2021

• Beta tested new monitoring software releases prior to roll out.
• Collaborated with global monitoring centers to identify/implement best practices
• Testing/verifying automatic agency dispatching practices nationwide.
• Identifying best practices for monitoring/data entry software and creating procedure sheets used for training purposes.

Senior Data Entry Project Team/National Accounts Specialist 2003-2011

• Worked data entry projects for nationwide high profile customers.
• Processing verbal and written changes for complex and high profile customers.
• Worked with field technicians during new account set up and testing for high profile customers.
• Created procedures and documents for complex accounts and national account customers.
• Training employees so they were also able to assist with complex/high profile accounts.

Data Entry Specialist National Accounts 2001-2003

• Took incoming calls from customers and field technicians.
• Made outgoing calls to customers to clarify submitted requests.
• Processed written and verbal requests from national account customers.
• Collaborated with another employee to establish requirement documents to be used by co-workers in processing requests for complex and high profile customers.