Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Chuan Geng

Los Angeles,CA

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Cheerful Owner&Marketing lead offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

6
6
years of professional experience

Work History

Restaurant Server

5ive Spice
08.2021 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Demonstrated exceptional customer service skills by attending to customer needs and ensuring a positive dining experience.

Owner &Marketing Lead

Gu Dong Hot Pot
01.2019 - 04.2020
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Conducted target market research to discover customer needs and analyze competitor trends.

Restaurant Manager

About Hot Pot
05.2017 - 11.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Education

BBA - International Marketing

Baruch College of The City University of New York
New York, NY
05.2025

Associate of Science - Business Administration

Brough of Manhattan Community College
New York, NY
06.2023

Skills

  • Strong implementation skills
  • Teamwork and Collaboration
  • Operational Efficiency
  • Company Relations
  • Production Preparation
  • Restaurant Promotion Management
  • Marketing and Advertising
  • Problem Solving

Accomplishments

    Dean's list from BMCC 2022/06/03

    Dean's list from BMCC 2023/06/02

Languages

Chinese (Mandarin)
English

Timeline

Restaurant Server

5ive Spice
08.2021 - 08.2023

Owner &Marketing Lead

Gu Dong Hot Pot
01.2019 - 04.2020

Restaurant Manager

About Hot Pot
05.2017 - 11.2018

BBA - International Marketing

Baruch College of The City University of New York

Associate of Science - Business Administration

Brough of Manhattan Community College

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Chuan Geng