Chuchi Yang
Summary
Hardworking and reliable professional with experience in production operations and customer service. Skilled in cash handling, machine operation, team training, and quality assurance. Proven ability to maintain efficiency, accuracy, and excellent customer relations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Tire and Lube Technician
Tires Plus Automotive
Woodbury
10.2025 - Current
- Inspected vehicles for safety issues and recommended necessary repairs.
- Performed tire rotations and replacements for various vehicle types.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Operated lifts in order to raise vehicle off ground for access underneath it.
- Assisted customers with service inquiries and provided product recommendations.
- Balanced wheels using a computerized wheel balancer machine.
Lead Production Operator
Advance Molding Technologies
Circle Pines, MN
08.2024 - Current
- Collaborated with engineering staff on design changes or modifications that would improve productivity or reduce costs.
- Trained new employees on proper operating procedures for all machinery used in the production process.
- Ensured production quality by conducting regular inspections throughout the process.
- Verified accuracy of finished products according to established standards before packaging for shipment.
- Assisted in developing new methods for streamlining workflows that improved overall efficiency.
- Performed daily maintenance and troubleshooting on production machines to ensure optimal performance.
- Managed team of operators to ensure production goals were met in a timely manner.
- Assigned tasks based on individual skill sets and abilities while ensuring fair distribution of workload among team members.
- Conducted regular meetings with staff members to discuss progress, address any concerns, and review safety protocols.
- Developed strategies for optimizing workflow and meeting deadlines while minimizing waste.
- Investigated customer complaints related to product quality or delivery timelines and took corrective action as necessary.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
- Used hands, arms and legs to physically handle and transport finished goods.
Cashier
Fleet Farm
Blaine
03.2022 - 06.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customer's.
Cashier
McDonald's
Lino Lakes
06.2021 - 02.2022
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
Education
Centennial High School
Circle Pines, MNSkills
Cash Handling & Drawer Balancing
POS & Cash Register Operation
Customer Service & Product Support
ID Verification & Age-Restricted Sales
Team Training, Supervision & Collaboration
Workflow Optimization & Efficiency
Machine Operation, Maintenance & Troubleshooting
Quality Control, Compliance & Safety Procedures
Cleaning, Sanitizing & Organized Workspaces
Timeline
Tire and Lube Technician
Tires Plus Automotive
10.2025 - Current
Lead Production Operator
Advance Molding Technologies
08.2024 - Current
Cashier
Fleet Farm
03.2022 - 06.2024
Cashier
McDonald's
06.2021 - 02.2022
Centennial High School