Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Chuck DeLeon

Plainview,TX

Summary

Experienced, successful multi-unit Leader with the ability to support, develop and build a team. Dedicated to the training and the advancement of direct reports. Prepared to leverage 22 years of experience to contribute to the long term success of a growing company.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Realtor

Keller Williams
Lubbock, TX
10.2023 - Current
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Scheduled home viewings with potential buyers.
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Maintained current and accurate CRM database of prospective customers.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
  • Collaborated with colleagues to develop strategies for attracting new clients.

Regional Vice President

Brundage Management Company/Sun Loan Company
San Antonio, TX
04.2014 - 02.2023
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Fostered collaboration and development of new practices by business leaders.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Led Texas, New Mexico. and Nevada to YTD profit improvements 7 out of 9 years.
  • Helped support and develop over 300 employees.
  • Developed and presented training material at Regional and State Meetings.
  • Involved in interviewing and hiring Regional Managers, District Managers, and Branch Managers.
  • Oversaw recruitment or internal promotion of more 6 Branch Managers to District Managers and 2 District Managers to Regional Managers.
  • Involved in creating a strategy to covert software in over 230 offices.
  • Created call center framework and set up standard operating procedures.

Regional Manager

Brundage Management Company/Sun Loan Company
San Antonio, TX
04.2012 - 04.2014
  • Aligned procedures and protocols with changing business demands.
  • Managed staff to optimize brand expansion initiative productivity.
  • Implemented clear policies and procedures across multi-state area.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Maximized branch revenue by optimizing daily operations.
  • Led 5 District Managers and 40 offices to top profits in the company in 2012 and 2013.

District Manager

Brundage Management Company/Sun Loan Company
San Antonio, TX
08.2009 - 04.2012
  • Cultivated positive rapport with associates and team leadership.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Recruited and trained new employees to meet job requirements.
  • Maximized branch revenue by optimizing daily operations.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Managed budgets for travel, training and teambuilding activities.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Top Profit Producer in 2011.
  • Company 2011 District Manager of the Year
  • AFSA Outstanding Employee 2012

Branch Manager

Sun Loan Company
Lubbock, TX
08.2007 - 08.2009
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Planned work schedules to maintain adequate staffing levels.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Brought back to life branch that was set to be closed.
  • Company Wide Most Improved Branch 2008

Consumer Loan Specialist

Sun Loan Company
Plainview, TX
10.2003 - 08.2007
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Tracked and managed new leads and followed up on referral business.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Submitted loan applications to underwriter for verification and recommendations.

Branch Manager

Security Finance, Financial Services
Tulia, TX
05.2000 - 08.2003
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Open branch and built to over 500 accounts
  • Produced over 200 Tax Returns
  • Planned work schedules to maintain adequate staffing levels.

Education

High School Diploma -

Plainview High School
Plainview, TX
05.1994

Skills

  • Industry Expertise
  • Business Development
  • Profit and Loss Management
  • Employee Motivation and Performance
  • Leadership and People Development
  • Change and Growth Management
  • Integrity and Transparency
  • Operational Analysis
  • Relationship and Team Building
  • Results Orientation
  • Expectation Management
  • Approachable and Outgoing
  • Turnaround Management

Certification

  • Completed Year 1 and 2 of the AFSA Edge Training - 2010 and 2011
  • Completed AFSA UNC-Kenan Flagler Business School Training - 2014

Affiliations

  • Umpire HIgh School Baseball Games

Timeline

Realtor

Keller Williams
10.2023 - Current

Regional Vice President

Brundage Management Company/Sun Loan Company
04.2014 - 02.2023

Regional Manager

Brundage Management Company/Sun Loan Company
04.2012 - 04.2014

District Manager

Brundage Management Company/Sun Loan Company
08.2009 - 04.2012

Branch Manager

Sun Loan Company
08.2007 - 08.2009

Consumer Loan Specialist

Sun Loan Company
10.2003 - 08.2007

Branch Manager

Security Finance, Financial Services
05.2000 - 08.2003

High School Diploma -

Plainview High School

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Chuck DeLeon