Carlo Norris

Greet and assist customers in selecting bowling balls, shoes, and other accessories, providing personalized recommendations based on skill levels and preferences.

• Processed sales transactions accurately using POS systems, ensuring proper handling of cash and credit transactions totaling over $18K.
• Maintain a visually appealing and organized merchandise display, showcasing promotional items and new arrivals.
• Assist with the fitting and drilling of bowling balls, ensuring proper specifications for optimal performance creating a returning customer base.
• Educate customers about proper equipment care and bowling techniques, enhancing their overall experience.
• Provided exceptional customer service in a fast-paced retail environment, addressing inquiries and resolving complaints promptly.
• Assisted in managing inventory and restocking merchandise worth over $150K to ensure a well-organized customer shopping experience.
• Collaborated with team members to enhance store operations and maintain a positive work environment.
• Performed cash, card, and check transactions to complete customer purchases.
• Recommended complementary purchases to customers, increasing revenue.

Detail-oriented Mechanic with 23 years of experience in maintaining and repairing various mechanical systems. Proven track record and ability to lead teams, implement training programs, and optimize maintenance processes to ensure operational excellence and safety. Committed to delivering high-quality results and continuous improvement within technical environments.

Leadership & Strategic Direction:

• Led high-performing mechanic teams in achieving maintenance objectives across diverse mechanical systems, resulting in a 30% reduction in return-to-service time for equipment.
• Orchestrated the planning and implementation of advanced maintenance protocols, contributing to a 25% increase in operational readiness and a 20% improvement in safety performance metrics.
• Effectively managed complex mechanical projects and maintenance tasks, achieving 100% on-time completion and maintaining 95% accuracy in repair operations.

Talent Development & Stakeholder Engagement:

• Developed and implemented comprehensive training programs for junior mechanics, resulting in the qualification and advancement of over 100 personnel, contributing to a 15% increase in team readiness.
• Actively engaged with management and cross-functional teams to provide insights that led to a 10% increase in operational efficiency and a 5% reduction in safety-related incidents.

Technical Troubleshooting & Quality Assurance:

• Managed quality assurance initiatives and coordinated regular inspections, resulting in a 15% decrease in mechanical discrepancies and a 10% enhancement in safety compliance.
• Directed thorough inspections and repairs of machinery and equipment, ensuring optimal functionality and achieving a 98% equipment availability rate.

Continuous Improvement & Operational Excellence:

• Championed initiatives aimed at process optimization, resulting in a 26% increase in employee retention and a 15% improvement in customer satisfaction ratings.
• Promoted a culture of service excellence and operational productivity, leading to a 20% reduction in turnaround time for maintenance tasks and a 10% increase in overall operational efficiency.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Coached team members on productivity strategies to accomplish challenging goals.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Leveraged project management processes and tools to define and execute projects.
• Developed and maintained logistics workflows, procedures and reports.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Built teams to address project goals and objectives for multiple projects.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Researched industry best practices in support of training development and program content.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.