Chuck Gordon
San Antonio,TX
Summary
Operations leader driving process improvement, team development, and regulatory compliance across industrial and healthcare environments. Leads ERP implementations and standardizes operating procedures to improve operational performance. Focuses on profitability through strategic execution and measurable results.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Security Officer/ Dispatcher
G4S Solutions USA/HCA Portsmouth Regional Hospital
Portsmouth, NH
01.2019 - 03.2022
- Site Security & Asset Protection: Conducted regular patrol tours and monitored surroundings to deter criminal activity, investigate suspicious situations, and prevent unauthorized access or property theft.
- Emergency Response & Compliance: Maintained strict compliance with site post orders and client policies, rapidly activating alarms and coordinating with police, fire departments, or authorities during emergency situations.
- Specialized Healthcare Support: Provided secure transportation and patient watch services, conducted safety escorts, and assisted with patient appointments and medical facility protocols.
- Dispatch & Communications: Utilized Secure Trax 3M, two-way radios, and multi-line communication systems to ensure seamless information exchange and maintain accurate shift logs and incident reports.
- Visitor Control & Customer Service: Enforced security and access protocols, managed entry for authorized personnel, and professionally assisted patients, visitors, and staff with inquiries and rule compliance.
Operations Manager
Allied Universal/HCA Portsmouth Regional Hospital
Portsmouth, NH
03.2022 - 11.2025
- Strategic Operations & ERP Implementation: Directed day-to-day operations and aligned short- and long-term strategies to achieve profitability goals; spearheaded the successful implementation of a new ERP system to streamline operations, optimize workflows, and enhance data accuracy.
- Process Improvement & Quality Control: Led continuous improvement initiatives utilizing Lean Six Sigma methodologies and root-cause analysis, successfully eliminating production bottlenecks, reducing operational costs, and increasing overall productivity.
- Security & Healthcare Compliance: Directed comprehensive security operations across HCA Portsmouth Regional Hospital facilities, ensuring strict adherence to healthcare regulations, managing incident reports, and coordinating closely with hospital leadership on safety concerns.
- Team Leadership & Workforce Management: Supervised and mentored cross-functional teams, directing daily workflows, managing scheduling, payroll, and training, and conducting regular performance evaluations to maximize productivity and staff retention.
- Standardization & Stakeholder Relations: Collaborated across departments to develop and implement standardized operating procedures (SOPs) for all operational processes, establishing strong relationships with key stakeholders to ensure seamless communication.
- Emergency Response & Training: Trained staff on critical emergency response protocols, communication procedures, and de-activation/de-escalation practices to maintain a secure, compliant, and safe environment for patients and staff.
Bartender
The Loft
Dover, NH
06.2016 - 12.2018
- Prepared and served beverages to customers at the café
- Mixed classic and signature cocktails for The Loft guests.
- Prepared beer, wine, and liquor orders following The Loft standards.
- Managed bar setup, restock, and closing cleanup at The Loft.
Machine Operator
Aero Precision LLC
Somersworth, NH
08.2020 - 10.2020
- Operated cnc machine utilizing calipers, micrometers, and cmm for precise dimensional measurement
- Operated precision machining equipment for Aero Precision aerospace parts production.
- Inspected finished components using calipers, gauges, and blueprints.
Bartender
P and T north end station
Somersworth, NH
08.2015 - 01.2016
- Served drinks and food to customers; stocked bar to ensure product availability; ordered alcohol to maintain inventory levels.
Bartender
Milton moose lodge
Milton, NH
03.2015 - 07.2015
- Prepared drinks and maintained stock levels to provide excellent customer service while ensuring a clean bar environment.
Bartender
Depot bar and grille
Somersworth, NH
10.2014 - 12.2014
- Served drinks and food. Stocked bar and operated POS system.
Insulator
Portsmouth Naval Shipyard
Kittery, ME
11.2001 - 08.2014
- Submarine & Shipboard Insulation: Maintained, repaired, and installed thermal insulation, lagging, and jacketing on submarine compartments, shipboard piping, and marine equipment to support safe operations and prevent heat loss.
- Technical Fabrication & Application: Measured insulation layouts from blueprints and work orders, utilizing hand tools, power tools, and sheet metal fabricating equipment to fit materials around complex, curved, and tight spaces.
- Specialized Industrial & Mechanical Maintenance: Performed removal, repair, and application of insulation systems across industrial and mechanical equipment, including heat exchangers, tanks, pumps, boilers, and ductwork.
- Team Leadership & Training: Assigned daily work to insulator crews, trained new employees on installation methods and safety standards, and maintained accurate records of installation activities and materials used.
- Safety & Regulatory Compliance: Adhered to strict shipyard safety rules and environmental regulations when handling hazardous materials, operating in confined spaces, and performing asbestos remediation protocols.
- Equipment Maintenance & Quality Control: Utilized specialized gear (scaffolding, hoists, lifts) and performed routine equipment maintenance, conducting post-installation inspections to ensure all quality control and building code requirements were met.
Education
Graduate Certificate - Bartending
Master Bartender School
Newmarket12-2014
High School Diploma -
Sanford High School
Sanford06-1995
Skills
- Operations Management: ERP Implementation, Lean Six Sigma, SOP Development, Workflow Optimization, Process Improvement, Quality Control, Supply Chain & Inventory Control
- Leadership & Workforce: Team Leadership, Staff Development & Training, Workforce Scheduling, Payroll Administration, Delegation, Conflict Resolution, Performance Management
- Compliance & Safety: HIPAA Compliance, OSHA & Safety Regulations, Healthcare Regulations, Risk Management, Emergency Response, Incident Reporting
- Technical & Administrative: Microsoft Office Suite, Data Analysis, SharePoint, Cloud-Based Systems, Multi-Line Communications, Technical Proficiency
Certification
- Driver's License, TIPS, CPR Certification, Security Guard Card, CPI
Timeline
Operations Manager
Allied Universal/HCA Portsmouth Regional Hospital
03.2022 - 11.2025
Machine Operator
Aero Precision LLC
08.2020 - 10.2020
Security Officer/ Dispatcher
G4S Solutions USA/HCA Portsmouth Regional Hospital
01.2019 - 03.2022
Bartender
The Loft
06.2016 - 12.2018
Bartender
P and T north end station
08.2015 - 01.2016
Bartender
Milton moose lodge
03.2015 - 07.2015
Bartender
Depot bar and grille
10.2014 - 12.2014
Insulator
Portsmouth Naval Shipyard
11.2001 - 08.2014
Graduate Certificate - Bartending
Master Bartender School
High School Diploma -
Sanford High School