Shannon Grams

Directed operations for 30-bed critical illness recovery hospital, enhancing clinical quality and financial outcomes.

Cultivated partnerships with C-suite executives, driving strategic initiatives and advancing market growth.

• Streamlined discharge patterns, enhancing patient flow and bolstering operational efficiency.
• Ensured safe patient practices through rigorous documentation and effective multidisciplinary collaboration.
• Achieved $2.3 million in gross revenue within first 12 months of operation.
• Increased net income by 71.8% during first year through targeted financial strategies.
• Boosted employee retention by 10% via culture and engagement initiatives.
• Implemented quality-metric interventions, reducing falls and adverse events while prioritizing patient safety.

Oversaw 34-bed LTACH, achieving clinical excellence and optimizing operational performance.

Fostered culture of trust and transparency, enhancing relationships among patients, nurses, physicians, and staff.

• Directed financial operations, quality improvement, and strategic growth initiatives.
• Maintained top-tier patient and employee safety for over eight years.
• Achieved above-national HCAHPS benchmarks continuously for over eight years.
• Increased retention rates by 10% in both 2023 and 2024; ensured high employee engagement.
• Managed $11.9 million in net revenue, ensuring fiscal responsibility and sustainability.

Collaborated with over 115 physicians to strengthen clinical partnerships.

• Built strategic relationships with healthcare providers and referral sources to enhance referral networks.
• Coordinated with cross-functional teams to align business goals and drive initiative execution.
• Analyzed market trends to identify new opportunities for growth and expansion.
• Led hospital preparation for 2015 CMS guidelines implementation, improving messaging and increasing higher acuity patient volume.

• Developed strategies that improved patient care and streamlined service delivery.
• Coordinated staff training programs that elevated service quality and ensured compliance.
• Facilitated communication between leadership and field staff to align operational objectives.
• Oversaw budgeting processes to align financial resources with organizational goals.