Chuck Knox
Greenville,IL
Summary
Leadership background in strategic account management, customer service, and warehouse distribution. Expertise in developing and executing account plans that align with client objectives, driving growth through effective account expansion strategies while enhancing operational efficiencies.
Overview
39
39
years of professional experience
Work History
Strategic Account Rep
Essendant Wholesale Distribution
01.2022 - Current
- Develop and execute strategic account plans that align with client objectives and company growth targets
- Identify and pursue opportunities for account expansion, upselling, and cross-selling
- Serve as the primary point of contact and provide ongoing support to assigned accounts through regular communication and follow up activities
- Maintain accounts through integrations and acquisitions, conducting overall analysis to ensure alignment with client needs
- Generate monthly reviews to analyze business performance and vendor metrics
- Utilized CRM systems to track interactions and manage account information effectively
Customer Engagement Manager
Essendant Wholesale Distribution
01.2019 - 12.2021
- Partner with Sales in leading conversions & acquisitions
- Streamlined processes by providing operations and logistics support
- Supported sales team members to drive growth and development
- Create cross functional communications
- Create SOPs for new and existing procedures
Customer Care Supervisor
Essendant Wholesale Distribution
01.2006 - 12.2018
- Resolved customer escalations to maintain satisfaction and retention
- Monitor phone calls and emails for quality and accuracy
- Identified and implemented process improvements to enhance operational efficiency
- Coach and mentor Leads in handling the daily functions
- Oversaw financial goals and staffing to ensure optimal resource allocation
- Conducted interviews to identify qualified talent during the recruitment process.
- Monitored and achieved all departmental goals.
Distribution Supervisor, Training Coordinator
United Stationers Supply Co
Greenville, IL
01.1996 - 12.2006
- Oversee picking and stocking functions of 180,000 sq foot warehouse
- Oversaw daily activities and performance of first and second shift staff
- Reviewed and implemented engineering solutions to enhance operational efficiencies
- Coordinated onboarding and refresher training for new hires; developed SOPs to standardize processes
- Trained staff on powered industrial equipment; created training materials and checklists to ensure OSHA compliance
Production Supervisor, Special Projects Coordinator, Warehouse Foreman
Highland Supply Corp
Highland, IL
01.1988 - 12.1996
- Supervised daily production operations to ensure efficient workflows
- Set daily production targets and created strategic plans to align with future objectives
- Analyzed disorganized areas to identify operational improvements and support cost reduction efforts
- Assisted in engineering a 250,000 square ft warehouse
- Trained employees on safety protocols and operational procedures.
- Monitored equipment performance and scheduled routine maintenance.
Education
Supervisory Business Management -
Kaskaskia College
Kaskaskia, IL12-2012
High School -
Greenville High School Community Unit 2
Greenville06-1988
Skills
- Account management
- Client relationship management
- Strategic planning
- Consultative sales
- Sales forecasting
- Data analysis
- Data interpretation
- Cross-functional collaboration
- Project management
Accomplishments
- CEO Award of Excellence in 2000, and recipient of the Presidents Impact Award in 2020
Timeline
Strategic Account Rep
Essendant Wholesale Distribution
01.2022 - Current
Customer Engagement Manager
Essendant Wholesale Distribution
01.2019 - 12.2021
Customer Care Supervisor
Essendant Wholesale Distribution
01.2006 - 12.2018
Distribution Supervisor, Training Coordinator
United Stationers Supply Co
01.1996 - 12.2006
Production Supervisor, Special Projects Coordinator, Warehouse Foreman
Highland Supply Corp
01.1988 - 12.1996
Supervisory Business Management -
Kaskaskia College
High School -
Greenville High School Community Unit 2