Chuck Ortmeier
Wentworth,SD
Summary
Total experience: 30 Years 2 months DXC experience: 9 years 1 months
Overview
37
37
years of professional experience
1
1
Certification
Work History
Site Lead
DXC Technology
01.2014 - Current
Site lead for Sioux Falls location
- Meeting Citi’s SLA standards
- Providing top customer service to the client
- Supporting 1100 plus users and hardware
- Moved Sioux Falls to a new site of 1100 seats (2019)
- Decommed old Sioux Falls site(2019)
- Moved 700 plus users to Cisco (Voice)
- Supporting all win 11 activities
Site Support
Citibank
01.2011 - 01.2014
- Primary responsibility to provide site support and implementation for new technologies for the Sioux Falls Citi Cards Call Center supporting over 3000 users
- Site support for location includes site projects, troubles, and Mac’s and compliance activities
Tier II Support Helpdesk
Citibank
01.2009 - 01.2011
- Primary responsibility to provide support for over a 200 voice systems in North America including PBX’s, voicemail systems, both VOIP and TDM type systems
- I helped provide voice support for over 125 locations with Citi in North America
- Assisted in day 1 and day 2 support for Admin locations that are being cut over to the VOIP environment
Infrastructure Sr. Analyst
Citibank
01.2006 - 01.2009
Site Implementation Support
Citibank
01.2000 - 01.2006
- Primary responsibility to provide site implementation support for the Sioux Falls Citi Cards Campus along with remotely supporting our Urbandale and Columbus Sites
- Site support for these 3 locations includes site projects, troubles, and Mac’s and compliance activities
On Site Vendor Support for Citibank
Electric Construction Company
01.1995 - 01.2000
- Employed by Electric Construction Company as a vendor for Citibank performing the following duties:
- Daily and on call trouble coverage
- Maintain inventory of cabling, phone system, and network connections
- BAU activities – moved phones, computers, and install cabling
Licensed Electrician
Electric Construction Company
01.1988 - 01.1995
- Work as a licensed electrician for Electric Construction Company and other contractors that were part of the electrical workers union in Sioux Falls – Local 426
- Duties included: home and apartment electrical wiring, commercial and industrial electrical wiring, service calls for both residential and commercial troubles, installation of voice and data cabling and components
Education
Completed 2 year Electrical course -
Mitchell Vocational School
Mitchell, SD01.1988
Completed 2 years of general studies -
Northern State College
Aberdeen, SD01.1986
Skills
- Excellent organization and problem resolution skills
- Excellent communication and people skills
- Resource planning and allocation
- Multi-project administration
- In depth understanding and operational experience on voice and data technologies
- Cisco Routers and Switches
- Customer service and support
- Call center support
- Telephony
- Computer telephony integration
- VOIP
- Support of Desktop hardware and software
- Issue resolution
- Customer support
- Operations management
- Remote support
- Desktop troubleshooting
- Client management
- Software implementation
- Hardware and software repair
- Client relationship management
- Help desk experience
- Quality assurance
- Helpdesk operations
- Delivery management
- Troubleshooting skills
- Network troubleshooting
- Asset management
- Incident management
- Technical leadership
- Team supervision
- Network administration
- Hardware support
- Technical documentation
- Support services
- Technical analysis
- Operating systems
- Project coordination
- Ticketing systems
- LAN and WAN infrastructure
- Hardware and software installation
- Tracking and documentation
- Active directory
- Customer service
- Technical communication
- Desktop support
- Remote assistance
- Ticket management
- Troubleshooting and Diagnostics
- Network support
- Technical issues analysis
- Product knowledge
- Remote technical support
- IT strategy
- Help desk support
- Network configuration
- Troubleshooting network issues
- Technical troubleshooting
- Customer satisfaction
- Teamwork
- Multitasking
- Reliability
- User support
- Networking skills
- Efficient
- Hardware diagnostics
- LAN/WAN
- Team leadership
- TCP/IP
- Performance testing
- Workflow Analysis
- Technical support
- Self motivation
- Vendor management
- Incident tracking
- Microsoft office
- Risk management
- Videoconferencing
- Strong customer focus
- Adaptability
- Inventory management
Certification
- 2002, Avaya University, Definity Basic Administrator, Definity ECS(EAS) Administration, CentreVu Supervisor Administration w/EAS
- 2001, Building Scalable Cisco Networks
- 2000, Interconnecting Cisco Network Devices, Understanding Networking Fundamentals
Key Roles Performed
- Installed and supported the upgrades of all major voice systems – PBX, Voicemail, Call Management System (CMS), Agent Dialer
- Implemented and supported IP agent (VOIP) technology for off shore agents, at home agents, and other Citi site agents
- Installed cabling and equipment for an all new voice and data infrastructure for Citibank’s 3 building campus
- Installed and supported numerous voice and data projects for the Sioux Falls location
- Performed peer reviews at other Citi locations on voice compliance activities
- Provided Tier II voice support for Citi locations throughout North America
- Provided desktop and server support for Citi Sioux Falls
Profile
26 Years 2 months, 6 years 1 months, 3 years 1 months, NA, NA, No, Yes
Languages
English
Full Professional
Timeline
Site Lead
DXC Technology
01.2014 - Current
Site Support
Citibank
01.2011 - 01.2014
Tier II Support Helpdesk
Citibank
01.2009 - 01.2011
Infrastructure Sr. Analyst
Citibank
01.2006 - 01.2009
Site Implementation Support
Citibank
01.2000 - 01.2006
On Site Vendor Support for Citibank
Electric Construction Company
01.1995 - 01.2000
Licensed Electrician
Electric Construction Company
01.1988 - 01.1995
Completed 2 years of general studies -
Northern State College
Completed 2 year Electrical course -
Mitchell Vocational School
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