Determined Business Professional with over 18 years of management experience. Delivered impactful projects through strong leadership, collaboration, and problem-solving skills. Focused on fostering a positive work environment and achieving high-impact results while adapting to challenges.
Work History
Executive Team Lead GM & Food Sales
4 Years 6 Months
Target | 04.2022 - Current
Department Manager
4 Years 5 Months
Hennes & Mauritz, H&M | 11.2017 - 04.2022
Oversaw sales, customer service, and profitability for department, contributing to overall store performance.
Directed a team within a department according to H&M values, standards, policies, and procedures, focusing on all people development functions.
Managed team within department in alignment with H&M values, standards, policies, and procedures, focusing on people development.
Organized and distributed tasks among staff, prioritized workload, and maintained overview of operations in collaboration with store manager.
Led team in achieving operational objectives and enhancing customer satisfaction through effective service strategies.
Developed and implemented training programs to improve staff performance and product knowledge across departments.
Streamlined inventory management processes, resulting in improved stock accuracy and reduced discrepancies.
Coordinated visual merchandising efforts to enhance store presentation, aligning with brand standards and seasonal promotions.
Managed budget allocation for department operations, ensuring resource optimization while maintaining profitability targets.
Floating Store Manager
11 Years 10 Months
Food Lion | 09.2005 - 07.2017
Accountable for the Grocery, Scanning, DSD, Frozen Food/Dairy and Specialty Merchandise Departments in a store.
Developed staffing schedules across departments to align with business needs.
Led a project to assess the updates or removal of certain features in the CAO system.
Directed a project for 6 months as the team lead.
Educated new grocery managers on operational excellence and department standards.: Trained all new Grocery Managers.
Updated all grocery managers on departmental changes.
Established relationships with vendors and monitored supply chain to identify and resolve deficiencies.
Monitored and controlled department budget, analyzed monthly profit and loss statements to identify improvement areas and drive revenue growth.
Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence.
Store Manager
6 Months
Abercrombie & Fitch/Hollister | 08.2006 - 02.2007
Managed employee scheduling and onboarding support, determined training needs, provided training, and conducted performance reviews to enhance team readiness.
Investigated issue sources, facilitated collaborative problem resolution through open communication, and recommended disciplinary actions to maintain team standards.
Facilitated HR initiatives by partnering with employees for timely support and proactive problem-solving across employee concerns.
Tracked staffing needs and adjusted staff schedules in response to changing business requirements to ensure optimal coverage.
Store Manager
1 Year 3 Months
American Eagle Outfitters | 06.2005 - 09.2006
Fostered team-oriented culture aligning sales, service, and productivity goals.
Directed and maintained store merchandising standards to present organized and engaging in-store experience.
Engaged with customers and employees on sales floor to enhance service and drive sales potential.
Oversaw merchandising standards to create organized and engaging in-store experience.
Worked on sales floor and interacted with customers and employees to maximize and expand potential.
Grocery Sales Manager
5 Years 11 Months
Food Lion | 07.1999 - 06.2005
Maintained standards per Grocery Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through effective implementation of standard practices.
Directed grocery department activities to enhance product availability and customer satisfaction.
Oversaw the Head Grocery Associates and Grocery Associates to ensure smooth operations.
I would direct the grocery department in orders and restocking the shelves.
Directed grocery department in ordering and restocking shelves to ensure optimal product availability.
Configured backroom space to enhance inventory management and retrieval processes.
Help set up the backroom for maximum efficiency.
Education
High School Diploma
Gospel Light Christian | Winston-Salem, NC | 01-2002
High School Diploma
BBA - Business Administration
The University of North Carolina, UNCG | Greensboro, NC
Currently not enrolled
Skills
Inventory management
Employee development
Merchandising strategies
Sales analysis
Employee performance management
Performance management
HR planning
Retail display management
Collaborative teamwork
Problem-solving
Organizational skills
Excellent customer service
Sales analysis
Certification
ServSafe Certified Exp Date 2021
Interests
Traveling: Been on 3 cruises all to different locations. I've traveled within Mexico to a few areas. I travel to NYC yearly. Music: I love going to a concerts rather its local or larger venues.
Sports:
I participate in a basketball league in the Spring and Fall. I workout 5/6 days a week.