Chuck Romero

• Maintain clean bar and prep areas, keep glasses, tools and alcohol stocked, assist an average of 400 customers per shift, recommend cocktails and beers to new customers.

• Assisted Loan officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers
• Responded to customers general questions regarding policy and procedures in the absence of the Loan Officer excluding licensable activity
• Updated customer, real estate agents and title companies on the loan's progress.

• Assisted Loan officer in preparing preliminary loan packages for processing by obtaining missing documentation and other information from customers
• Responded to customers general questions regarding policy and procedures in the absence of the Loan Officer excluding licensable activity
• Updated customer, real estate agents and title companies on the loan's progress.

• Well versed in E-commerce and the use of K.P.I.'s to manage day to day business, agents and real estate transactions
• Actively conducted management meetings, training, support and helped create and foster company standards
• Tracked and processed all department metrics into SISU (business tracking platform)
• Facilitated keeping all agents current with both pending and closing transactions in a timely and consistent manner.

• Oversaw all aspects of buyer & seller transactions from contract negotiations, executed purchase agreement to closing
• Coordinated the following with an average pipeline of 40 plus transactions: Title/escrow, mortgage loan and appraisal processes
• Inspections, assist in negotiations regarding repairs, and completion of repairs
• Regularly updated & maintained communication with clients, agents, title officer, lender etc
• Coordinated moving/possession schedules
• Scheduled, coordinated the closing process
• Submitted all necessary documentation to office broker for file compliance
• Input all client information into client database system.

• Managed portfolios, from file submission to approval, ranging in size from 25-100 plus properties
• Interacted daily with Realtors, authorized 3rd parties, attorneys, other negotiators, borrowers, mortgage insurance companies and investors
• Used a variety of computer programs / systems to initiate, monitor, negotiate, document, loss mitigate and transact the short sale process.

• Managed portfolios, from file submission to approval, ranging in size from 25-100 plus properties
• Interacted daily with Realtors, authorized 3rd parties, attorneys, other negotiators, borrowers, mortgage insurance companies and investors
• Used a variety of computer programs / systems to initiate, monitor, negotiate, document, loss mitigate and transact the short sale process.

• Oversaw day to day operations with a team of 3 negotiators and 3 processors
• Reviewed and analyzed property valuations and client assets
• Structured and negotiated files based on investor and regulatory guidelines.

Provided an exceptional fine dining experience for guests while promoting menu items and answering menu & wine pairing questions. Directed a team of 2 to implement fluid and consistent customer service while maintaining a high level of service.