Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chuck Shipka

Duluth,MN

Summary

Dynamic Parts Sales Professional with extensive experience at Northstar Ford, excelling in wholesale account management and achieving a 50% increase in wholesale business. Proficient in shipping and receiving, with strong cold calling skills and a commitment to customer satisfaction. Adept at inventory management and delivering exceptional service in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Parts Department Associate

Northstar Ford
10.2023 - 07.2025
  • Contributed to overall shop efficiency by promptly fulfilling internal part requests from service technicians.
  • Conducted regular inventory audits to prevent discrepancies and maintain accurate records.
  • Assisted customers in locating and purchasing the correct parts for their vehicles or projects.

Parts Counter Person

Rihm Kenworth
09.2021 - 10.2023
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.

Wholesale Parts Sales Representative

Cloquet Ford Chrysler
09.2020 - 02.2021
  • Ordered parts for customers, repair shops, and service departments for use.
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Maintained current knowledge of industry trends, regulations, and competitor activities in order to make informed business decisions regarding part offerings and strategic partnerships.

Wholesale Parts Manager

Northstar Ford
02.2016 - 07.2020
  • Ordered parts for customers, repair shops, and service departments for use.
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Maintained current knowledge of industry trends, regulations, and competitor activities in order to make informed business decisions regarding part offerings and strategic partnerships.

Parts Counter Person

Arrigo Chrysler Dodge Jeep Ram
06.2014 - 12.2016
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.

Outside Sales Representative

Superior Chrysler Dodge Jeep Ram
06.2009 - 12.2013
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.

Retail Parts Professional

Miller Hill Chrysler Jeep
08.1994 - 06.2009
  • Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
  • Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
  • Conducted regular inventory audits for accurate record-keeping and loss prevention measures.

Education

High School Diploma -

Central High School
Duluth

Skills

  • Shipping and receiving
  • Warehouse operations
  • Sales support
  • Returns processing
  • Cold Calling
  • Delivery

Timeline

Parts Department Associate

Northstar Ford
10.2023 - 07.2025

Parts Counter Person

Rihm Kenworth
09.2021 - 10.2023

Wholesale Parts Sales Representative

Cloquet Ford Chrysler
09.2020 - 02.2021

Wholesale Parts Manager

Northstar Ford
02.2016 - 07.2020

Parts Counter Person

Arrigo Chrysler Dodge Jeep Ram
06.2014 - 12.2016

Outside Sales Representative

Superior Chrysler Dodge Jeep Ram
06.2009 - 12.2013

Retail Parts Professional

Miller Hill Chrysler Jeep
08.1994 - 06.2009

High School Diploma -

Central High School

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