Charles Young
Yukon
Summary
Results-oriented professional with a solid background in sales and customer education. Known for strong problem-solving abilities and effective communication, contributing to enhanced customer relationships and increased sales growth.
Overview
9
9
years of professional experience
2001
2001
years of post-secondary education
Work History
Commercial Tire Sales Specialist
K&S Tire
Kingfisher
03.2025 - Current
- Assisted customers with tire selection and product recommendations.
- Maintained accurate inventory records for tire stock and accessories.
- Processed sales transactions using point-of-sale systems efficiently.
- Educated customers on proper tire maintenance and safety practices.
- Responded promptly to customer inquiries and resolved issues effectively.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Negotiated prices and set up contracts to finalize sales agreements.
- Tracked competitor activities, products, services, and prices.
General Manager
CH&W Commercial Tire
Oklahoma City
12.2021 - 08.2024
- Oversaw daily operations to ensure efficient service delivery.
- Managed inventory levels to optimize product availability and reduce waste.
- Coordinated staff schedules to align with peak business hours and customer needs.
- Monitored compliance with safety regulations to ensure a safe work environment.
- Led regular team meetings to address concerns and improve communication.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Goodyear Tire & Rubber
Oklahoma City
01.2017 - 12.2021
- Developed and implemented pricing strategies to maximize competitive advantage.
- Oversaw inventory management to ensure product availability aligns with demand forecasts.
- Monitored customer feedback to ensure satisfaction with products and services.
- Set aggressive goals for monthly and quarterly sales targets.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels and coordinated with suppliers for timely stock replenishment.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Applied Science - Fire Science
Tulsa Community College
Tulsa, OK 08.1997 - 06.2000
Mannford High School
Mannford, OKSkills
- Tire selection
- Inventory management
- Sales transactions
- Customer education
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Time management
- Employee training
- Goal setting
- Sales expertise
- Sales reporting
- Team collaboration
- Cold calling
- Closing techniques
- Relationship selling
- Sales forecasting
- Upselling and cross selling
- Sales training
Timeline
Commercial Tire Sales Specialist
K&S Tire
03.2025 - Current
General Manager
CH&W Commercial Tire
12.2021 - 08.2024
General Manager
Goodyear Tire & Rubber
01.2017 - 12.2021
Associate of Applied Science - Fire Science
Tulsa Community College
08.1997 - 06.2000
Mannford High School