Chucky Palanaky
Mesa
Summary
Dynamic Operations Manager with a proven track record at Staples, excelling in problem-solving and interpersonal communication. Successfully enhanced customer satisfaction through strategic initiatives and effective team leadership. Skilled in maintenance and repair, with a strong ability to multitask and train staff, fostering a collaborative and efficient work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
DQ MAINTAINCE
DQ Grill & Chill Restaurant
09.2017 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Manager
Oreilly Auto Parts
03.2010 - 11.2013
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Operations Manager
Staples
05.1994 - 09.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
San JUAN High School
Citrus Heights, CASkills
- Maintenance & repair
- Interpersonal communication
- Multitasking Abilities
- Troubleshooting
- Problem-solving
- Training & Development
Timeline
DQ MAINTAINCE
DQ Grill & Chill Restaurant
09.2017 - Current
Assistant Manager
Oreilly Auto Parts
03.2010 - 11.2013
Operations Manager
Staples
05.1994 - 09.2012
High School Diploma -
San JUAN High School