Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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Chudamani Sapkota

Sunnyvale,USA

Summary

Customer-focused banking professional with 5+ years of experience, dedicated to driving customer satisfaction and organizational growth.

Overview

11
11
years of professional experience

Work History

Manager

Ambrosia India Bistro
01.2017 - 01.2021
  • Managed customer interactions, resolving issues and ensuring satisfaction
  • Supervised cash handling, balanced receipts, and maintained records
  • Ensured accuracy and efficiency in transaction processing
  • Adhered to protocols, maintaining confidentiality and compliance
  • Collaborated with teams to enhance service and operational efficiency

Customer Service Officer

Excel Development Bank
01.2014 - 01.2016
  • Assisted clients with account inquiries, loan applications, and service concerns
  • Educated customers on banking products, achieving 130% of sales targets
  • Ensured compliance with NRB regulations (KYC/AML)
  • Resolved complaints promptly, reducing resolution time by 25%
  • Collaborated with teams to streamline processes and improve efficiency

Teller

Global IME Bank
01.2010 - 01.2014
  • Processed customer deposits, withdrawals, transfers, and other transactions, ensuring compliance with banking regulations and policies
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and promoting bank products like savings accounts, loans, and credit cards
  • Managed cash handling, verified funds, and ensured accurate transaction records while maintaining confidentiality and security protocols
  • Balanced and reconciled cash drawers, prepared daily reports, and identified suspicious transactions in compliance with AML policies
  • Collaborated with team members to streamline operations, cross-selling banking products, and contribute to branch sales targets

Education

M.Sc. - Finance

Lincoln University
Oakland, California
01.2024

Skills

  • Banking Expertise
  • Communication
  • Service & Sales
  • Technical Proficiency

Projects

Research, Dodd-Frank & Basel III impacts banking stability and risk management. 

Analyzed stock portfolios and developed strategies to optimize returns and manage risks.

Languages

Nepali
Full Professional
English
Full Professional
Hindi
Professional Working

Timeline

Manager

Ambrosia India Bistro
01.2017 - 01.2021

Customer Service Officer

Excel Development Bank
01.2014 - 01.2016

Teller

Global IME Bank
01.2010 - 01.2014

M.Sc. - Finance

Lincoln University

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