Jessica Escalera
Fall River,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Known for motivating and exceeding team's sales goals.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Branch Manager
Bank Five
Fall River, Massachusetts
02.2026 - Current
- Developed and implemented strategies to enhance customer service and satisfaction.
- Analyzed financial reports to identify trends and improve branch performance.
- Managed staff performance through coaching, training, and regular feedback sessions.
- Supervised daily branch operations and ensured compliance with banking regulations.
- Collaborated with regional leadership to align branch initiatives with corporate objectives.
- Facilitated team meetings to communicate goals and address operational challenges.
Sr Relationship Banker
Webster Bank
Barrington, Rhode Island
10.2025 - 02.2026
- Cultivated strong client relationships through personalized financial advice and service.
- Conducted thorough financial assessments to recommend tailored banking solutions.
- Collaborated with team members to identify cross-selling opportunities for banking products.
- Managed customer accounts, ensuring compliance with banking regulations and policies.
Relationship Banker
Santander Consumer USA
New Bedford, Massachusetts
03.2025 - 08.2025
- Built strong relationships with clients to understand their financial needs.
- Assisted customers with account inquiries and banking services.
- Provided guidance on loan products and application processes.
- Educated clients on digital banking tools and services.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Processed transactions efficiently while ensuring compliance with policies.
- Collaborated with team members to improve service delivery standards.
- Maintained accurate records of customer interactions and transactions.
TEAM MANAGER
Citizens Bank
Fall River, USA
10.2023 - 02.2025
- Networked to expand client base and promote portfolio growth among existing clients.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Collaborated with management to develop sales strategies that enhanced branch production and improved customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Personal Banker
Citizens Bank
Fall River, USA
07.2021 - 10.2023
- Assisted customers in account setup, account closure, loan applications, and enrollment in new services.
- Collaborated with management to develop sales strategies that enhanced branch production and customer service.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Networked to expand client base and facilitate portfolio growth for existing clients.
RELATIONSHIP MANAGER & LENDING SPECIALIST
Bank of America
Fall River, USA
01.2019 - 07.2021
- Validated accounting management and reporting systems to ensure quality and conformance, identifying problems and implementing corrective actions.
- Executed routine closings and maintained accurate, accessible records while monitoring transaction updates each quarter.
- Performed routine closings, maintained clean, accurate and accessible records and kept a close eye on transaction updates throughout each quarter.
- Organized and oversaw assignments to drive operational excellence.
RETAIL SALES ASSOCIATE
AT&T
North Dartmouth, USA
04.2016 - 11.2018
- Increased sales and customer satisfaction through personalized servicing.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Organized and labeled merchandise by size and color to facilitate easy access for customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Bachelor of Arts - Human Resources Management
National University College
San Juan, PR 08.2021 - 04.2023
Associate of Arts - Business Administration
National University College
Certificate of Technical Studies - Nursing Education
The City University of New York
10.2007 - 02.2008
Skills
- Banking expertise
- Compliance management
- Financial analysis
- Cash Handling
- Teller audits
- Portfolio Assessment
- Sales strategy
- Sales expertise
- Cross-selling
- Client relationship management
- Relationship management
- Stakeholder engagement
- Customer service
- Team development
- Strategic planning
- Banking
Work Preference
Timeline
Branch Manager
Bank Five
02.2026 - Current
Sr Relationship Banker
Webster Bank
10.2025 - 02.2026
Relationship Banker
Santander Consumer USA
03.2025 - 08.2025
TEAM MANAGER
Citizens Bank
10.2023 - 02.2025
Bachelor of Arts - Human Resources Management
National University College
08.2021 - 04.2023
Personal Banker
Citizens Bank
07.2021 - 10.2023
RELATIONSHIP MANAGER & LENDING SPECIALIST
Bank of America
01.2019 - 07.2021
RETAIL SALES ASSOCIATE
AT&T
04.2016 - 11.2018
Certificate of Technical Studies - Nursing Education
The City University of New York
10.2007 - 02.2008
Associate of Arts - Business Administration
National University College