Joseph Faust
Financial Professional
Greenfield,IN
Summary
Results-driven professional with a robust foundation in mortgage and banking, adept at managing FHA, VA, USDA, PMI, and investor claims. Five-plus years of experience in consumer finance management, with a history of exceeding sales objectives. Inactive federal mortgage loan originator license (NMLS ID: 1706511) obtained. Excellent analytical, communication, and customer service skills support effective team leadership and mentoring.
Overview
23
23
years of professional experience
Work History
Branch Manager
Heights Finance
2025.08 - Current
- Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
- Managed branch staff, providing training and mentoring to enhance performance and productivity.
- Developed and implemented strategic plans to improve customer service and operational efficiency.
- Analyzed financial reports to identify trends and drive informed business decisions.
- Facilitated team meetings to align goals, share updates, and foster collaboration among staff members.
- Monitored branch performance metrics, identifying areas for improvement and implementing corrective actions.
Managing Director Intake Department
Freedom Mortgage Corporation
2025.03 - 2025.08
- Directed strategic initiatives to enhance operational efficiency and optimize loan processing workflows.
- Implemented innovative technology solutions to improve customer experience and streamline mortgage origination processes.
- Led cross-functional teams in the development of new financial products, increasing market competitiveness and revenue growth.
- Fostered relationships with key stakeholders to align business objectives and enhance service delivery standards.
- Mentored senior leadership team, promoting professional development and effective decision-making across departments.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Assistant Branch Manager
Regional Finance
2022.12 - 2025.03
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Responsible for Closing loans for production purposes and providing the consumer the funds they need to achieve their financial goals.
- Collecting past due accounts and resolving delinquency.
Production Support Coordinator
Carrington Mortgage Services
2020.09 - 2022.12
- Worked with other departmental staff to answer questions and resolve problems.
- Coordinated meetings and events for internal and external groups.
- Created, prepared and delivered reports to various departments.
- Tracked and documented metrics, and evaluated trends.
- Mentored office employees on proper administrative procedures and how to use programs such as Software, keeping operations consistent and efficient for maximum performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Default Claims Specialist
CARRINGTON MORTGAGE SERVICES
2019.12 - 2020.09
- Prepare and file all FHA (Part A & B, CWCOT/Conveyance), VA, PMI, and investor claims timely and accurately according to investor, insurer, or CMS guidelines and requirements.
- Review, follow up, and ensure timely and accurate completion of regular scheduled steps including outstanding steps in the foreclosure tracking templates pertaining to claims or post-foreclosure sale activities.
- Maintain updates in Fiserv and input the completion date on the date the action occurs.
- Obtain approval and modify the scheduled date to a date when a step in the process cannot be completed.
- Perform routine follow-up and ensure all claim documents are imaged timely.
- Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
- Keep management informed of all trends and issues such as, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, and title problems resulting in title denial.
- Correct valid deficiencies within company timelines for prompt insuring of loans.
- Perform a loan-level reconciliation for all final claim proceeds between amount claimed, amount paid, and outstanding loan indebtedness including all escrow and corporate advances.
- Verify taxes and insurance are maintained and paid timely and cancelled or endorsed according to investor, insurer, or CMS guidelines.
- Verified client information by analyzing existing evidence on file.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Conducted full claim investigations and reported updates and legal actions.
Mortgage Banker
MAGNOLIA BANK
2019.01 - 2019.12
- Handled origination of FHA, VA, and Conventional mortgage loans.
- Provided excellent customer service to all clients throughout the process.
- Analyzed client's current financial situation and worked through placing them in a better position for the future.
- Secured and organized important and sensitive documents for underwriting and processing of the loan.
Sales Manager
QUONTIC BANK
2018.02 - 2018.12
- Counseled customers on the benefits and disadvantages of the reverse mortgage program.
- Provided senior clients (62 years of age or older) with access to the equity in their homes for retirement.
- Obtained Federal Mortgage Loan Originator License to sell mortgage loans and sold in an open queue.
Assistant Branch Manager
ONEMAIN FINANCIAL
2016.04 - 2018.02
- Provided excellent customer service as well as assisted with all customer insurance claims.
- Licensed to sell credit insurance in the State of Indiana and achieved monthly and quarterly sales goals.
- Entered and/or updated loan data and documentation into the system daily.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Loan Servicing Specialist
CARRINGTON MORTGAGE SERVICES
2015.07 - 2016.03
- Responded to standard loan servicing questions and performed collections on delinquent mortgage accounts.
- Ensured compliance with all quality control guidelines.
Vice President of Sales
AMERICAN WIRELESS ENTERTAINMENT
2012.11 - 2015.07
- Managed the branch/team with most profitable Dish sales company wide.
- Achieved Dish products and services sales goals consistently.
- Provided excellent customer service to both new and existing customers.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Analyzed past sales data and team performance to develop realistic sales goals.
Retail Sales Leader
MOOREHEAD COMMUNICATIONS
2011.07 - 2012.10
- Sold and promoted Dish products and services.
- Met monthly sales incentives and close rate percentages.
- Provided excellent customer service including programming and installation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
District Manager
CHECK INTO CASH
2003.08 - 2011.07
- Managed 40+ employees across 11 different locations in North Central Indiana.
- Accountable for the district’s success and profitability; managed profit and loss statements.
- Handled HR functions including hiring, termination, training, payroll, and internal communications.
- Conducted regular audits to ensure compliance with all State and Federal laws.
Education
High School Diploma -
Marion High School
Marion, IN2001-05
Skills
- Management platform expertise
- Microsoft Office proficiency
- Cash handling
- Customer service excellence
- Claims management
- FHA connection knowledge
- Financial documentation
- Hiring strategies
- Banking expertise
- Loan application evaluation
- Account analysis
- Loan management
- Financial product sales
Timeline
Branch Manager
Heights Finance
2025.08 - Current
Managing Director Intake Department
Freedom Mortgage Corporation
2025.03 - 2025.08
Assistant Branch Manager
Regional Finance
2022.12 - 2025.03
Production Support Coordinator
Carrington Mortgage Services
2020.09 - 2022.12
Default Claims Specialist
CARRINGTON MORTGAGE SERVICES
2019.12 - 2020.09
Mortgage Banker
MAGNOLIA BANK
2019.01 - 2019.12
Sales Manager
QUONTIC BANK
2018.02 - 2018.12
Assistant Branch Manager
ONEMAIN FINANCIAL
2016.04 - 2018.02
Loan Servicing Specialist
CARRINGTON MORTGAGE SERVICES
2015.07 - 2016.03
Vice President of Sales
AMERICAN WIRELESS ENTERTAINMENT
2012.11 - 2015.07
Retail Sales Leader
MOOREHEAD COMMUNICATIONS
2011.07 - 2012.10
District Manager
CHECK INTO CASH
2003.08 - 2011.07
High School Diploma -
Marion High School