Microsoft 365 Office Suites (In Process)
Glenna Klabnik
Virginia Beach,VA
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsPaid time off401k matchSummary
Results-driven professional with a strong background in financial services, excelling in sales and relationship management. Experienced in branch operations and compliance, with a focus on optimizing performance and enhancing customer satisfaction. Proven ability to lead teams and develop initiatives that drive profitability. Committed to fostering lasting client relationships and supporting organizational goals through effective problem-solving and adaptability.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Branch Manager
Chartway Federal Credit Union
Virginia Beach, VA
03.2025 - 11.2025
- Directed branch operations, ensuring compliance with internal controls and audit readiness.
- Led team to exceed loan membership and sales goals through coaching and development.
- Managed daily activities in customer service, sales, marketing, and human resources to ensure operational effectiveness.
- Analyzed performance data to identify improvement opportunities and drive growth initiatives.
- Facilitated member problem resolution on accounts and services, improving customer satisfaction and retention.
- Built rapport with clients to promote loyalty and address financial needs effectively.
- Coordinated promotional campaigns for new products, driving increased sales revenue.
- Performed audits of financial records to ensure accuracy and maintained audit-ready documentation.
Relationship Manager
Chartway Federal Credit Union
Virginia Beach, VA
01.2022 - 03.2025
- Cultivated strong member relationships to boost loyalty and retention.
- Facilitated consultations to identify financial needs and enhance client outcomes with tailored solutions.
- Opened accounts, processed loans, and cross-sold products to elevate client satisfaction.
- Mentored staff in preparation for successful international branch transition.
- Ensured audit compliance while pursuing leadership studies for operational excellence.
- Resolved inquiries promptly, maintaining consistently high satisfaction levels.
- Monitored account activity to proactively detect and address issues.
- Collaborated with team members to provide seamless service and client support.
Member Specialist
Chartway Federal Credit Union
Virginia Beach, VA
01.2020 - 01.2022
- Achieved 200% of mortgage sales, 100% of loan/credit card goals, and 98% membership targets.
- Delivered exceptional member service and cross-sold tailored financial solutions, enhancing member satisfaction.
- Assisted members with account inquiries and processed transactions efficiently.
- Educated members on products, increasing financial literacy and enabling informed decision-making.
- Maintained compliance with regulations during all member interactions and transactions.
- Collaborated with colleagues across departments to optimize service delivery and member satisfaction.
- Managed customer complaints, resolving issues promptly to maintain member trust and satisfaction.
- Mentored new specialists to enhance team performance and professional growth.
Teller
Chartway Federal Credit Union
Virginia Beach, VA
01.2019 - 01.2020
- Processed over 2,000 monthly transactions with 99% accuracy in balancing.
- Delivered solutions-focused service to members, identifying and promoting relevant cross-sell opportunities.
- Resolved member complaints promptly to sustain high satisfaction levels.
- Educated clients on financial products and services, customizing recommendations to meet individual needs.
- Trained new tellers on operational procedures and customer service standards.
- Audited and balanced ATMs/ECMs while managing branch funds effectively.
- Maintained compliance by conducting regular checks for regulatory requirements.
- Collaborated with team members to streamline workflow and improve operational efficiency.
Reclamation / GM Claims / DSD Clerk
Walmart
Virginia Beach, VA
01.2017 - 01.2019
- Led operations to improve turnaround times and strengthen vendor relationships.
- Trained and mentored staff, supporting compliance and claims accuracy.
- Oversaw Feed America Program as a community liaison, fostering positive impact.
- Managed inventory processes to optimize stock levels and minimize waste.
- Ensured store compliance with safety regulations and company policies.
- Cultivated vendor relationships to secure competitive pricing on supplies and materials.
- Fostered positive work environment through effective communication and team building.
- Developed corrective action plans to address issues and support cost management.
Assistant Branch Manager (Promoted from Teller & Senior Teller)
Chartway Federal Credit Union
Virginia Beach, VA
01.2011 - 01.2016
- Supervised and coached team of six to consistently exceed branch performance goals.
- Oversaw daily branch operations while ensuring adherence to credit union policies.
- Strengthened member trust through proactive problem resolution and effective issue management.
- Developed strategies that enhanced customer satisfaction and improved overall service quality.
- Trained and mentored new staff on customer service protocols to enhance service delivery.
- Coordinated branch marketing initiatives to effectively promote financial products and engage members.
- Implemented audits of ATMs, TCDs, and teller drawers to ensure policy compliance.
- Maintained accurate financial records and prepared monthly reports for management review.
Education
High School Diploma -
06.1981
- [Semester, Year] - Honor Roll
Skills
- Branch operations management
- Compliance and audit oversight
- Banking expertise
- Financial product knowledge
- Proficient in Microsoft Word
- Teller operations
- Cash management and handling
- Opening and closing procedures
- Cross-selling strategies
- Team leadership and supervision
- Employee development and mentorship
- Performance coaching and evaluation
- Relationship building strategies
- Client relations excellence
- Effective communication skills
- Conflict and problem resolution
- Information management and reporting
- Attention to detail and prioritization
- Deductive reasoning skills
- Business growth strategies
Certification
CPR/AED Certification
Virginia Notary
Accomplishments
- Improved loan production by 100% in a span of 1 year.
- Grew new accounts by 60% in only 1 year.
- Repeatedly received recognition from superiors for excellence in service.
- Led the bank with more than $500,000 in sales per year.
- Supervised team of 6 staff members.
Software
Google Suites (In Process)
Interests
Love to Read
Love the outdoors especially fishing and hunting
Playing with my dogs
Timeline
Branch Manager - Chartway Federal Credit Union
03.2025 - 11.2025
Relationship Manager - Chartway Federal Credit Union
01.2022 - 03.2025
Member Specialist - Chartway Federal Credit Union
01.2020 - 01.2022
Teller - Chartway Federal Credit Union
01.2019 - 01.2020
Reclamation / GM Claims / DSD Clerk - Walmart
01.2017 - 01.2019
Assistant Branch Manager (Promoted from Teller & Senior Teller) - Chartway Federal Credit Union
01.2011 - 01.2016
Lake Taylor High School - High School Diploma,