Chudi Zik Ikeorha
Houston,Tx
Summary
As a Sr. Business Analyst/Agile Product Owner with Over 6 years of experience, this professional demonstrates exceptional skills in managing multiple priorities and maintaining a positive attitude. Certified in both Professional Scrum Master and Professional Scrum Product Owner, they leverage their expertise in Visio, User Acceptance Testing (UAT), ServiceNow, UAT Support, and Agile and Scrum environments to meet team goals. Their experience in the US Army Reserve has honed their ability to be self-driven, disciplined, and problem-solving professional.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Sr. Business Analyst/Agile Product Owner
Concept Pluss LLC
Houston, Tx
07.2023 - Current
- Led user story creation and backlog management using Jira and ServiceNow, aligning with business and IT team requirements
- Managed product lifecycle and prioritized backlog in a Scrum environment, directly supporting Salesforce initiatives
- Spearhead change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
- Collaborate with stakeholders, customers, and developers to refine high level requirements into detailed specifications for development
- Work with customer, architect, and scrum team to create backlog items that have well-defined acceptance criteria and other needed details for development
- Manage product lifecycle to meet product release goals in Scrum development environment
- Prioritize backlog to create steady stream of work for development team
- Facilitate requirement gathering workshops, resulting in clear project objectives and deliverables.
- Lead or participate in Agile ceremonies and team meetings
- Collaborate with the refactoring and modernization team to ensure Appian applications are up-to-date and efficient
- Develope and deliver change management support documentation and manuals via ServiceNow
Sr. Business System Analyst
IBM/ARTECH
Houston, Tx.
08.2022 - 07.2023
- Acted as Scrum Master for 2 agile teams, aligning project deliverables with business specifications in a CRM-focused environment
- Coordinated Scrum ceremonies and facilitated team growth in Agile practices, directly contributing to project success
- Led in Backlog grooming and requirement refinement, User Story development, prioritization, Sprint Planning, Sprint Reviews, Scrum Meetings, and other agile activities Coordinate all Scrum Ceremonies including Sprint, Planning, Daily Stand-ups, Sprint retrospectives
- Facilitated and organize daily stand- ups, sprint planning, retrospective
- Empowered teams to self-organize and grow cross- functionality
- Tracked and remove internal and external impediments for scrum team
- Identified and prioritize risk issues, facilitate development of action plans
- Facilitated retrospectives at key project milestones and final project completion
- Responsible for Product Backlog Grooming
- Facilitated personal Interview for requirement gathering and development of Acceptance Criteria.
- Implemented business process improvements through data analysis and technology solutions to optimize operational efficiency and drive strategic decision-making for the organization
- Drove continuous improvement by introducing innovative strategies to enhance team productivity and efficiency in Agile practices, ultimately increasing project deliverables and customer satisfaction for IBM.
Business Analyst/Scrum Master
CCI Systems Inc
04.2020 - 08.2022
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
- Facilitated daily stand-ups to monitor sprint progress
- Manage work and project responsibilities by assigning tasks to internal individuals and external teams (ESRI team concerning Python queries)
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes surrounding the API's Java Scripting
- Managed product backlog and support Scrum framework for monthly sprint releases
- Worked to provide continuous improvement for product development lifecycle (SDLC) by gathering and identifying design requirements for foundry
- Designed fiber installation routes and locations as per client request to add customer service points
- Prepared detailed reports and presentations for executive stakeholders, highlighting key insights, trends, and recommendations based on market research and business analysis to support strategic decision-making at CCI Systems Inc
- Developed and maintain relationships with key stakeholders to gather insights and feedback for product enhancements and improvements, ensuring alignment with business goals and objectives
- Collaborated with cross-functional teams to identify opportunities for process improvement and develop strategies to streamline business operations, ensuring efficiency and effectiveness in project delivery at CCI Systems Inc.
Business Analyst
MLGW
06.2017 - 04.2020
- Partnered with product owners to effectively create, maintain, and refine product backlog
- Facilitated communication channels for Scrum teams and associated business and technical stakeholders to ensure vision, goals, progress, and product delivery commitments are visible and well understood
- Identified and removed impediments and blockers preventing teams from delivering sprint goals
- Developed and execute strategies to promote a culture of continuous improvement and innovation within the organization, fostering creativity and adaptability in the Agile practices to drive efficiency and business growth
- Collaborated with stakeholders to identify and implement process improvements that streamline business operations and increase efficiency, ultimately driving cost savings and enhancing overall performance.
- Collaborated closely with stakeholders to gather feedback on delivered features, refining the product backlog accordingly.
GIS Analyst
CENTERPOINT ENERGY
10.2015 - 06.2017
- Utilized GIS and database software to gather, analyze, develop, review and process data related to the natural gas industry
- Provided support and research in developing, maintaining, updating, and retrieving information from various G.I.S related files and relational databases
- Conducted research to locate and obtain existing databases
- Digitized all field work installations of gas mains, services, and meters from all service territories within ARKANSAS, TEXAS, AND OKLAHOMA
- Reviewed, generated, revised, and updated land maps using MicroStation, G.I.S and/or G.I.S platforms, SAP, P8, and Google earth from several States like TEXAS, OKLAHOMA, AND ARKANSAS
- Collaborated with cross-functional teams to integrate GIS data with other business systems and applications, providing valuable insights and improving decision-making processes for CenterPoint Energy
- Collaborated with cross-functional teams to integrate GIS data with other business systems, such as asset management and customer service platforms, to optimize operational processes and enhance overall business performance.
Education
Bachelor of Science - Computer Science
STRAYER UNIVERSITY
03.2021
Bachelor of Science - Interior Design & Business
Harding University
08.2015
Skills
- User Acceptance Testing
- Stakeholder Management
- Process Mapping
- Requirements Gathering
- SAP Knowledge
- CRM Systems
- Negotiation
- Requirements Analysis
- Scrum Methodology
- Risk Assessment
- Agile frameworks
- Product Lifecycle Management
- Product Backlog Ownership
- ServiceNow
- Jira
- Confluence
- MS Office
- Lean
- Waterfall
- SAFe
- GIS Analysis
- ArcGIS
- Appian Application
Timeline
Sr. Business Analyst/Agile Product Owner
Concept Pluss LLC
07.2023 - Current
Sr. Business System Analyst
IBM/ARTECH
08.2022 - 07.2023
Business Analyst/Scrum Master
CCI Systems Inc
04.2020 - 08.2022
Business Analyst
MLGW
06.2017 - 04.2020
GIS Analyst
CENTERPOINT ENERGY
10.2015 - 06.2017
Bachelor of Science - Computer Science
STRAYER UNIVERSITY
Bachelor of Science - Interior Design & Business
Harding University