CHUKWUEMEKA OKAFOR
Houston,TX
Summary
Proactive graduate student with a background in mechanical engineering and information technology. Passionate about leveraging analytical skills to optimize operations and enhance user experiences. Proficient in analyzing datasets, troubleshooting IT infrastructure, and effective communication to drive positive outcomes. Seeking an internship to apply technical expertise and contribute to a dynamic team.
Overview
6
6
years of professional experience
Work History
Graduate Assistant Program Management & Tech Enthusiast
Prairie View A&M University Northwest Houston Center
Houston, Texas
01.2024 - Current
- Excelled as the go-to problem-solver at the Prairie View A&M University Northwest Houston Center, ensuring seamless operations and exceptional student experiences through a blend of technical prowess, communication skills, and event management expertise
- Troubleshooted and resolved a multitude of technical issues weekly, contributing to a significant increase in student and staff satisfaction rates
- Independently executed critical operating system updates and software maintenance, minimizing downtime and ensuring optimal system performance
- Supported effective communication through the publication of newsletters, ensuring timely and accurate information reached a wide audience.
Field Operations & Data Analyst
Airtel Nigeria VI Lagos
Lagos, Nigeria
06.2022 - 12.2022
- Excelled at maximizing network uptime and efficiency at Airtel Nigeria by analyzing complex power plant data (operational, maintenance, and environmental), identifying trends, and generating actionable insights
- Developed and implemented data-driven recommendations to improve efficiency, reduce downtime, and optimize resource allocation, showcasing initiative and problem-solving skills
- Created comprehensive reports analyzing power plant performance metrics (output, efficiency, emissions, etc.), visualizing key performance indicators, and tracking progress towards targets, demonstrating data analysis and visualization expertise.
Data Analyst
Vennote Technologies Limited
Lagos, Nigeria
03.2019 - 06.2020
- Analyzed customer interaction data across multiple platforms to identify key trends and optimize the chatbot’s response mechanisms
- Utilized data analysis tools such as Python, SQL, and power bi to enhance interaction models, optimize user prompts, and improve the overall decision-making process for the chatbot
- Developed reports and dashboards to track chatbot performance, customer satisfaction, and service efficiency, leading to continuous improvements in the Zigi ecosystem.
Education
Master of Science in Computer Information Systems -
Prairie View A&M University
Prairie View, Texas12.2025
Bachelor of Engineering (B.Eng.) in Mechanical Engineering -
Michael Okpara University of Agriculture Umudike
Skills
- Data analysis
- Project and Product management
- Power bi
- MSSQL
- Oracle SQL
- MS Office
- Software management
- Azure DeVops
- Power plant maintenance
- Microsoft project
- Jira
- Agile
- Scrum
- Windows
- Linux
- Administrative Support
- Technical Support
- Data Evaluation
- Project Support
- Data Analysis
- Microsoft Office
Membershipandvolunteer
- National Society for Black Engineers (NSBE)
- Project Management Institute (PMI)
- Rotary
- Started the university men soccer team (Vice President)
- Helping hands volunteer (Food bank)
Projects
Data Analysis & Optimization: Leveraged Python, SQL, and Power BI to analyze complex datasets, identify trends, and implement data-driven solutions resulting in improved efficiency, reduced downtime, and enhanced user experiences. IT Systems Management: Maintained and optimized on-premise infrastructure, ensuring high availability. Proactively addressed technical issues and explored cloud solutions to enhance scalability. Performance & Reporting: Created reports and dashboards to track KPIs, visualize data, and facilitate informed decision-making. Monitored system health and user satisfaction to drive continuous improvement. User-Centric Focus: Managed user accounts and access, ensuring data security and compliance. Excelled in customer service and effective communication
Relevant Courses
- Information Technology
- Research Method
- Information Resource Management
- Data Communication Network
- Introduction to High Performance Computing
- Computer Science II
- Computer Science Lab II
- User Requirement Gathering
- Design Thinking
Languages
English
Native/ Bilingual
Timeline
Graduate Assistant Program Management & Tech Enthusiast
Prairie View A&M University Northwest Houston Center
01.2024 - Current
Field Operations & Data Analyst
Airtel Nigeria VI Lagos
06.2022 - 12.2022
Data Analyst
Vennote Technologies Limited
03.2019 - 06.2020
Master of Science in Computer Information Systems -
Prairie View A&M University
Bachelor of Engineering (B.Eng.) in Mechanical Engineering -
Michael Okpara University of Agriculture Umudike
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