Chung Yi
Naples
Summary
Bilingual (English/Korean) Sales Professional with 10+ years of experience in luxury retail sales, customer relationship management (CRM), and interior styling. Proven track record of driving revenue through consultative selling, visual merchandising, and client-centric service. Adept at leveraging design principles to create cohesive room layouts and exceed sales goals,results-driven Furniture Sales Associate known for unparalleled productivity and efficient task completion. Possess specialized skills in customer relationship management, product knowledge, and sales strategy development. Excel in communication, problem-solving, and adaptability, ensuring success in luxury retail environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Luxury Sales Consultant
Richard Cannon Jewelry Inc.
Naples
06.2024 - 05.2025
- Achieved 90% sales conversion rate for high-end jewelry through personalized client consultations.
- Utilized CRM systems to track preferences and provide tailored follow-up, increasing repeat purchases by 25%.
- Designed and optimized Shopify store layouts, enhancing product visibility and online sales.
Seasonal Fragrance Sales Associate
Macy's Luxury Retail
Naples
11.2023 - 02.2024
- Exceeded monthly sales targets by 35% through upselling and cross-selling techniques.
- Provided white-glove customer service to high-net-worth clients, building long-term relationships.
E-Commerce Manager & Content Creator
Stray To ESA
Naples
04.2021 - 12.2023
- Launched 15+ online storefronts (Etsy, Shopify, Amazon), increasing revenue by 40% through strategic product staging.
- Created lifestyle-focused product imagery and videos to showcase furniture in room settings.
Mural Artist & Space Designer
CY Murals
Miami
08.2016 - 03.2021
- Consulted with 50+ clients on furniture placement, color schemes, and spatial planning for residential/commercial projects.
- Managed $200K+ design budgets, sourcing materials and coordinating with contractors.
Education
Bachelor of Arts - Psychology, Communication
Methodist Theological College
Seoul, South Korea02-2004
Skills
- Furniture Sales
- Commission-Based Selling
- Customer Needs Assessment
- Visual Merchandising
- Room Staging
- Interior Design Principles
- CRM Software
- POS Systems
- Tablet/iPad Proficiency
- Client Follow-Up
- Social Media Marketing
- Upselling techniques
- E-commerce strategy
- Product staging
- Client consultation
- Market analysis
- Brand development
- Attention to detail
- Effective communication
- Networking skills
- Conflict resolution
- Time management
- Luxury market expertise
- Cross-selling strategies
- Personal styling advice
- Digital marketing proficiency
- Adaptive selling
- Exceptional communication
- Brand representation
- Strong negotiation skills
- Multilingual abilities
- Excellent customer service
- Upscale clientele service
- Product upselling
- POS system operations
- Product recommendations
- Cross-selling and upselling
- Consultative selling
- E-commerce sales
Certification
- CERTIFICATE OF COMPLETION TIPS Oregon On-Premise Alcohol Server Training
April 2025 to April 2027CERTIFICATE OF COMPLETION
TIPS Oregon On-Premise Alcohol Server TrainingApproved by Oregon Liquor Control CommissionCertificate #:000037044418 - Driver's License, Required for home consultations
Timeline
Luxury Sales Consultant
Richard Cannon Jewelry Inc.
06.2024 - 05.2025
Seasonal Fragrance Sales Associate
Macy's Luxury Retail
11.2023 - 02.2024
E-Commerce Manager & Content Creator
Stray To ESA
04.2021 - 12.2023
Mural Artist & Space Designer
CY Murals
08.2016 - 03.2021
Bachelor of Arts - Psychology, Communication
Methodist Theological College