Jon Sullivan
Sarasota,FL
Summary
Dynamic professional with expertise in client relationship management and CRM implementation, driving Keller Williams Suncoast's luxury sales growth. Excel in cross-functional communication and conflict resolution, enhancing customer retention by 20%. Proven track record in real estate consulting and operations oversight, delivering strategic solutions and fostering long-term partnerships.
Overview
9
9
years of professional experience
Work History
Luxury Sales Consultant
Keller Williams Suncoast
Sarasota, FL
2022.10 - Current
- Advised high-net-worth clients on purchasing and refinancing, serving as consistent contact throughout processes.
- Fostered strong relationships with repeat and referral clients, ensuring positive experiences from start to post-sale.
- Analyzed client data to match buyers with opportunities, facilitating smooth transitions between teams.
- Engaged proactively with prospective buyers across four counties, handling inquiries and resolving concerns.
Residential & Commercial Consultant
Graystone Investment Group
2021.04 - 2022.02
- Guided first-time buyers and seasoned investors through complex property transactions as a trusted advisor.
- Served as primary liaison among buyers, lenders, and legal professionals to facilitate smooth deal closures.
- Enhanced VIP investor retention through effective rapport building and proactive communication strategies.
- Mentored new consultants on customer-first thinking and objection handling to elevate client outcomes.
Operations Manager
Diamond Logistics
2016.11 - 2021.03
- Scaled business from startup to over $8M in revenue through strategic management of customer relationships and internal processes.
- Implemented CRM system to enhance tracking of customer interactions and accountability across departments.
- Collaborated with clients and carrier partners to resolve shipping issues, ensuring service quality and trust.
- Coached team members on effective client escalation handling, enhancing responsiveness and retention rates.
- Established KPIs and reporting systems to monitor service levels and provide timely shipment updates to clients.
Education
Bachelor of Science - Business Administration And Management
State College of Florida
Bradenton, FL2025-12
Skills
- Client relationship management
- Customer onboarding
- Cross-functional communication
- Conflict resolution
- Customer retention
- Escalation handling
- Account management
- Project coordination
- Timeline and workflow management
- KPI development and tracking
- Operations oversight
- Vendor and partner coordination
- Logistics and supply chain planning
- Real estate consulting
- B2B and B2C sales
- Property acquisition strategy
- Contract negotiation
- Investor relations management
- CRM implementation
- Data-driven decision-making
- Campaign analysis and client data review
- Process optimization
- Root cause analysis
- Forecasting and planning strategies
- CRM tools expertise (Salesforce, Slack, Discord)
- Microsoft Office Suite proficiency
Skills
Client relationship management, Customer onboarding, cross-functional communication, conflict resolution, customer retention, escalation handling, account management, project coordination, timeline and workflow management, KPI development and tracking, operations oversight, vendor and partner coordination, logistics and supply chain planning, real estate consulting, B2B and B2C sales, property acquisition strategy, contract negotiation, investor relationship management, CRM system implementation, data-driven decision making, campaign and client data analysis, process optimization, root cause analysis, forecasting and planning, CRM tools (Salesforce, Zoho), Microsoft Excel and Office Suite, permitting and compliance coordination
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Luxury Sales Consultant
Keller Williams Suncoast
2022.10 - Current
Residential & Commercial Consultant
Graystone Investment Group
2021.04 - 2022.02
Operations Manager
Diamond Logistics
2016.11 - 2021.03
Bachelor of Science - Business Administration And Management
State College of Florida