Madison Campbell
Client Success & Revenue Growth Professional
Big Sky,MT
Summary
Account-Focused Client Success Professional
Strategic relationship manager with experience driving $95K+ in revenue within three months in a luxury environment and supporting global SaaS clients with 95%+ satisfaction.
Adept at consultative selling, CRM documentation, and cross-functional collaboration. Thrives in high-expectation environments where client outcomes and retention are critical.
Overview
13
13
years of professional experience
Work History
Luxury Sales Consultant
Kerzner International
Big Sky, MT
12.2025 - 02.2026
- Managed ultra-high-net-worth client relationships in a Forbes Five-Star luxury environment
- Drove $50K in monthly revenue within 60 days; generated $95K+ in first three months
- Executed consultative sales strategies to increase transaction value and client retention
- Resolved complex service concerns with discretion and urgency
- Partnered cross-functionally to deliver seamless, high-touch client experiences
Employee Dining Lead
Xanterra Travel Collection
Yellowstone National Park County (historical), MT
06.2025 - 10.2025
- Led dining operations serving 200+ staff daily in a high-volume environment
- Supervised and trained 8 employees, improving team efficiency and service standards
- Managed inventory and operational logistics to maintain seamless service delivery
Technical Support Specialist
Criteria Corp
10.2021 - 04.2024
- Managed global SaaS client accounts, maintaining 95%+ satisfaction while exceeding SLA and KPI benchmarks
- Resolved complex platform issues in partnership with Engineering and Product teams
- Documented CRM case activity to ensure account continuity and data accuracy
- Translated client feedback into actionable insights supporting product improvements
Leasing Agent
WSH Management
07.2018 - 01.2021
- Maintained 100% occupancy across a 247-unit property through proactive leasing and retention strategies
- Managed full resident lifecycle, from prospect outreach and tours to lease execution and renewals
- Executed lease agreements and renewal documentation with accuracy and compliance
- Built strong resident relationships, increasing retention and community engagement
- Coordinated with community partners to support housing placements for underserved individuals
Assistant Manager
Rocket Fizz Candy Shop
03.2017 - 07.2018
- Managed 3 employees
- Created schedule for employees
- Excellent money handling
- Placing bulk orders for store replenishment and managing inventory
- Ensuring a positive customer experience by problem solving and assisting customers
Shift Lead
AMS Fulfillment
08.2016 - 02.2017
- Packing and shipping large orders to department stores
- Completed all orders quickly and efficiently
- Created a plan with coworkers to ensure high productivity in our department
Box Office Cashier
Cinemark Antelope Valley Mall
03.2013 - 08.2016
- Accurate money handling
- Cross trained to work in all departments
- Performed well in fast paced environment
Education
Psychology
Antelope Valley College
Lancaster, California, CASkills
Client Relationship Management
Account Lifecycle Coordination
Consultative Sales & Revenue Growth
Customer Retention Strategies
SaaS Technical Support
Salesforce CRM
SLA & KPI Performance Management
Cross-Functional Collaboration
Issue Escalation & Resolution
Process Documentation & Workflow Optimization
Timeline
Luxury Sales Consultant
Kerzner International
12.2025 - 02.2026
Employee Dining Lead
Xanterra Travel Collection
06.2025 - 10.2025
Technical Support Specialist
Criteria Corp
10.2021 - 04.2024
Leasing Agent
WSH Management
07.2018 - 01.2021
Assistant Manager
Rocket Fizz Candy Shop
03.2017 - 07.2018
Shift Lead
AMS Fulfillment
08.2016 - 02.2017
Box Office Cashier
Cinemark Antelope Valley Mall
03.2013 - 08.2016
Psychology
Antelope Valley College