Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessie Anthony VALLE

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

15
15
years of professional experience

Work History

Luxury Sales Consultant

H & H Jewels
10.2024 - Current
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Replenished and arranged items to maintain appearance.
  • Assisted customers with the selection of high-end products, providing detailed product information.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Resolved any complaints or issues raised by customers regarding expensive merchandise.

Rolex Brand Specialist

Kirk Jewelers
01.2023 - 06.2024
  • Improved overall customer satisfaction by closely monitoring and proactively addressing concerns.
  • Streamlined internal processes for greater efficiency in delivering brand objectives.
  • Planned and tracked sales, along with new releases, to promote brand products.
  • Cultivated relationships with guests and brand representatives to create positive experiences.
  • Analyzed customer feedback about the product to reinforce brand messaging.

Luxury Manager

Jared Galleria Of Jewelry
10.2020 - 12.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Logistics and Visual Merchandising

Bell & Ross
09.2021 - 09.2023
  • Build customer relationships through developing exclusive in-store promotions (such as gifts with purchases or item customizations), and support in-store customer events to drive sales.
  • Manage logistics for company trade show displays and footprint; responsibilities include product shipping and handling logistics for watch vaults that are sent out for display to support B2B sales teams, and source and inventory furniture for booth space.
  • Create brand and positioning marketing materials for new launches, as well as existing SKUs, to deliver to retailers outlining brand guidelines on how to display our products, highlight key features, and campaign messaging to ensure brand consistency.

Assistant Manager

Joe's Jeans
05.2021 - 09.2021
  • Lead a new team in new store opening. Responsible for creating a customer service focused and sales driven environment by consistently exhibiting best practices with regards to customer service, hiring & training new team members, sales generation (closer) and customer outreach.
  • Analyze sales reports, identify business trends in order to set quarterly sales goals and develop turn-key strategies to drive revenue in addition to performing all store operations procedures, open/closing procedures and daily POS transaction reports.

Operations Manager

EGC International Corp.
02.2015 - 09.2021
  • Project manager executing marketing initiatives to ensure that marketing activities and programs support business growth and are executed strategically to achieve corporate objectives.
  • Liaise between international partners and vendors to ideate ways to collaborate better and maximize resources and increase efficiencies in business operations.
  • Oversee all marketing, advertising, and promotional activities. Implementing steps to measure, enhance, and enrich the company's position in Latin America.
  • Create partnerships with external stakeholders that are mutually beneficial in order to grow the EGC brand and market share internationally.

Sales Associate

Christian Louboutin; Nordstrom
02.2019 - 05.2020
  • Successfully exceeded sales goals by 50% during 1st quarter by prioritizing building customer relationships and loyalty with luxury clientele through superior in store personalized shopping experiences and the meticulous maintenance of individual client files.
  • Expert in product information & understanding the features and benefits, clientele lifestyle and positioning of the iconic red soles.
  • Responsible for monthly inventory report to track and reduce shrink, update and rearrange visuals to showcase top sellers, logistics and shipping of inventory to other stores or for personal client purchases.

Optimum Support Team

Neiman Marcus
02.2014 - 02.2015
  • Processing new merchandise in a timely, organized manner, and ensuring any damaged or defective goods are processed within corporate guidelines.
  • In 2014, I was tasked with improving the process of shipments and minimizing errors on orders. There was previously an average of 1 to 2 shipping errors daily, and under the new processes, I was able to reduce that to 3 errors for the entire 2014 holiday season. Accomplished this by building effective team delegation and a collaborative system of checks and balances to ensure successful fulfillment.

Logistics Intern

SOBE Food and Wine Festival
Miami, USA
02.2012 - 02.2014
  • Coordinate logistics of the SOBE Food and Wine Festival including, catering, distribution, client and sponsor tents, transportation and staff assignments.

Assistant Manager

ALDO Groupe
04.2010 - 06.2013
  • Responsible for managing and training sales associates on the floor.
  • Exceeded personal sales goals for eight consecutive quarters through positive client interaction and providing exceptional customer service.
  • Coordinate and implement logistics for keeping records of shoe inventory, packaging, and labeling inventory for shipment to customers, and ensure optimal quality control levels to meet client demands.

Assistant Coordinator

Florida International University
01.2011 - 11.2012
  • Responsible for maintaining student records, notifying students of financial liabilities, preparing documentation for federal audits, and reconciling students' federal award records with university award records; clerical duties.
  • Created reports summarizing project milestones, tasks, and accomplishments.

Accounts Receivable

Agunsa
10.2010 - 11.2012
  • Manage and service client accounts; maintain and produce information regarding customer orders, shipments, and outstanding balances on accounts, and cater to client needs.
  • Keep a record of billing history, invoices, and process payments.
  • Improved our process for reporting weekly reconciliations in a timely manner, while reducing the reporting time, and minimizing delays.
  • Reconciled accounts receivable balances with third-party payers.

Sales Marketing Intern

NBC Universal, Telemundo Networks
Miami, USA
01.2011 - 05.2011
  • Support the sales marketing team in planning, executing, and reporting back to clients about on-air/digital and web-based product integrations that aired within Telemundo's programming, shows and digital properties.
  • Wrote copy for various commercials and promos for clients like L'Oreal and Sunny D.
  • Edited on-air spots and program footage of client integrations to compile recaps using Final Cut Pro.

Education

Bachelor of Business Administration - Management and Marketing

Florida International University
Miami, FL
06-2014

Skills

  • Customer service
  • Product knowledge
  • Visual merchandising
  • Inventory management
  • Client relationship management
  • Team leadership

References

References available upon request.

Timeline

Luxury Sales Consultant

H & H Jewels
10.2024 - Current

Rolex Brand Specialist

Kirk Jewelers
01.2023 - 06.2024

Logistics and Visual Merchandising

Bell & Ross
09.2021 - 09.2023

Assistant Manager

Joe's Jeans
05.2021 - 09.2021

Luxury Manager

Jared Galleria Of Jewelry
10.2020 - 12.2023

Sales Associate

Christian Louboutin; Nordstrom
02.2019 - 05.2020

Operations Manager

EGC International Corp.
02.2015 - 09.2021

Optimum Support Team

Neiman Marcus
02.2014 - 02.2015

Logistics Intern

SOBE Food and Wine Festival
02.2012 - 02.2014

Assistant Coordinator

Florida International University
01.2011 - 11.2012

Sales Marketing Intern

NBC Universal, Telemundo Networks
01.2011 - 05.2011

Accounts Receivable

Agunsa
10.2010 - 11.2012

Assistant Manager

ALDO Groupe
04.2010 - 06.2013

Bachelor of Business Administration - Management and Marketing

Florida International University

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