CHUNGIL LEE
Summary
Flexible Technical Support Engineer with 1 year and 2 months of experience helping clients maintain smooth operations. Expertise in POS, Credit card machines(PAX, Verifone), payment process coding systems, and Technical Support environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
1
1
Certification
Work History
POS Technical Support Engineer
Bluu Inc
11.2021 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Analyzed Card terminal machine issues to identify troubleshooting methods needed for quick remediation.
GPS Technician
Image On Kakao Corp
08.2015 - 01.2016
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
- Provided technical recommendations and support documentation to aid in GIS process improvement.
- Developed requirements for application of GIS solution data.
- Created effective maps, charts and other images based on project-specific requirements.
Education
Bachelor of Science - Computer Engineering
California State University - Long Beach
Long Beach, CA05.2021
Associate of Science - Physics
Los Angeles City College
Los Angeles, CA07.2018
Bachelor of Arts - Natural Sciences
Los Angeles City College
Los Angeles, CA07.2018
Skills
- Application Installation
- Customer Relationship Management
- Windows Servers
- Customer Service
- Technical Solutions Development
- Hardware Upgrades
- Network Engineering
- Technical Support
- Support System Management
- Hardware and Software Configuration
- Computer Coding
- Hardware Staging
Certification
- Qualified Integrator and Reseller , PCI Security Standards Council, LLC - 05/09/2022
Languages
English
Professional Working
Korean
Native or Bilingual
Additional Information
Google Data Analytics Certificate-10.2021
Certification AWS Certified cloud practitioner-09.2021
Military Service
Position: Administrative Clerk 04/2008 ~ 03/2010
Responsible for organizing and scheduling reserve forces training in the Republic of Korea Army.
Timeline
POS Technical Support Engineer
Bluu Inc
11.2021 - Current
GPS Technician
Image On Kakao Corp
08.2015 - 01.2016
Bachelor of Science - Computer Engineering
California State University - Long Beach
Associate of Science - Physics
Los Angeles City College
Bachelor of Arts - Natural Sciences
Los Angeles City College
Similar Profiles
Yosep LeeYosep Lee
Implementation Coordinator at Bluu (United Merchant Service)Implementation Coordinator at Bluu (United Merchant Service)
Riaz AliRiaz Ali
Independent Sales Representative at Bluu Merchant ServiceIndependent Sales Representative at Bluu Merchant Service
SESANA SOPHY MAZIBUKOSESANA SOPHY MAZIBUKO
Senior Customer Service Representative at Bluu Car RentalSenior Customer Service Representative at Bluu Car Rental
RAFAEL DE JUANRAFAEL DE JUAN
POS Technical Support Analyst Tier 2 at Concilium SearchPOS Technical Support Analyst Tier 2 at Concilium Search
Nidhi GoelNidhi Goel
POS Technical Consultant at NCR VoyixPOS Technical Consultant at NCR Voyix